Job details
The Systems Support Analyst role provides level 2 application support to both internal and external stakeholders of the Care program. The role works closely with associated Business areas, internal technical teams, and the Care Contact Centre to triage, investigate, and resolve technical incidents across Care Systems.
Key duties and responsibilities
- Provide thorough investigations and troubleshooting of issues by reviewing design and functional specification documentation
- Escalate issues that can't be resolved to relevant Level 3 support groups with detailed investigations documented.
- Major incident management
- Create and log defects, and conduct lower environment testing for processes that do not operate in accordance with their design specifications
- Adhere to established standard operating procedures when diagnosing and resolving technical issues
- Deliver high level technical support through both email correspondence and telephone communication.
- Develop and update Quick Reference Guides and Knowledge Base Articles to ensure accuracy, clarity, and alignment with current processes and practices
- Work on rotating rostered hours, provide on-call support when required, and occasional weekend technical verification work.
- Work as directed by the Team Manager and Team Lead Show a dedication to service delivery excellence through an ongoing commitment to improving the level of support.
- Other duties as directed.
- Siebel / Salesforce CRM experience
- ServiceNow
- Helpdesk experience
- Agedcare technical knowledge
Security Required: Baseline Security Clearance required
Location - Canberra, Hybrid Based
How to Apply - Please upload your resume to apply. Candidates will need to be willing to undergo pre-employment screening checks which may include, ID and work rights, security clearance verification and any other client requested checks
Closing date: Friday 29 May 2026 by 9am
Call Joanne Finchett on 0480 002454 or email Joanne@whizdom.com.au for any further information
