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Business Analyst (Strategic/Business/Systems)

Business Analyst (Strategic/Business/Systems)

Job Title: Business Analyst (Strategic/Business/Systems)
Contract Type: Contract
Location: Canberra
Industry:
Salary: Competitive
Start Date: 2019-07-29
Reference: V-36464
Contact Name: Joanne Finchett
Contact Email: joanne@whizdom.com.au
Job Published: July 30, 2019 17:46

Job Description

Seeking a Business Analyst (Strategic/Business/Systems)

The Role:

The successful candidate/s will be required to:

• Undertake business engagement across multiple business areas in the department

• Provide specialist analytical skills for business process improvement and relevant systems

• Undertake system assessments to determine how best to leverage existing and new technologies

• Work in an agile project environment

• Be familiar with service delivery improvement

• Undertake business process mapping

• Be familiar with and/or have experience in customer service delivery

• Define business requirements & produce associated documentation

• Have and/or obtain knowledge of contact centre technologies and operations

The successful candidate/s may be required to:

• Support business process re-engineering activities

• Undertake gap analysis' to critically assess business and system model improvement opportunities and challenges

• Undertake cost and benefit analysis

Skills and Experience Required:
Essential skills and experience required:
  • Business engagement and good communication skills
  • Specialist analytical skills for business process improvement and relevant systems
  • System assessments/analysis to determine how best to leverage existing and new technologies
  • Critical thinking
  • Agile project knowledge and/or experience
  • Be familiar with service delivery improvement
  • Be familiar with and/or have experience in customer service delivery
  • Business process mapping using Visio
  • Define business requirements & produce associated documentation
  • Have and/or obtain knowledge of contact centre technologies and operations
Desirable criteria
Other skills that would be beneficial:
  • Experience in business process re-engineering activities
  • Experience in undertaking gap analysis' to critically assess business and system model improvement opportunities and challenges
  • Experience in and/or knowledge in identifying tangible and intangible benefits
Location and Contract Term:

The role is based Canberra with a 6 Month Contract with a Possible 1 X 6 Months contract extension.

How to Apply:

Applications close 8 August 2019  

Please upload your resume to apply. Please note you may need to complete selection criteria to complete this application process. We will be in touch with instructions for suitably skilled candidates

Call Jo Finchett 1300 944 936 for any further information