Senior Systems Engineer
|Job Title:||Senior Systems Engineer|
|Contact Name:||Nicole McCann|
|Job Published:||October 02, 2019 14:07|
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal employees on diverse customer situations and escalated issues.
As a Senior Systems Engineer, you will interface with the customers’ IT staff on a regular basis. Either at the clients’ site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance and use and repair/workarounds. You should be experienced in some Oracle products and several platforms that are being supported. You will be expected to work with only general guidance from management while advising management on progress/status.
Job duties are varied and complex utilizing independent judgment. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the highest levels of customer satisfaction is essential.
A Bachelor’s degree in Computer Science, Engineering or equivalent experience is preferred with five years related experience. Experience with Oracle’s core products, applications, and tools are important.
Location and Contract Term: Canberra, 12 month contract. Start date negotiable.
Security Requirements: Top Secret Positive Vetting (TSPV) security clearance required.
How to Apply:
Please upload your resume to apply. Please note you will need to complete selection criteria to complete this application process. We will be in touch with instructions for suitably skilled candidates.
Applications open until September or until position is filled.
Call Nicole 1300 944 936 for any further information.
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