Support Officer - Level 3

Support Officer - Level 3

Job Title: Support Officer - Level 3
Contract Type: Contract
Location: Canberra
Salary: Competitive
Start Date: 2020-01-23 00:00:00
Reference: V-37043
Contact Name: Joanne Finchett
Contact Email:
Job Published: January 23, 2020 18:22

Job Description

Seeking a Support Officer – Level 3 to provide Level 3 support and maintain an operational production environment for a Military stand-alone network

The Role:
Key Areas of Responsibility:
  • Support the production environment, including:
    • User assistance,
    • Issue management & resolution,
    • Trouble shooting, and
    • Incident response.
  • Maintain the production environment, including
    • Application updates and patching,
    • System monitoring, and
    • Assistance to the change management process.
  • Assist the Technical team in transitioning new capabilities, updates and applications from the development environment into the production environment.
Skills and Experience Required:
Essential Criteria

  • Demonstrated skills and experience in managing:
    • Firewall rulesets,
    • Subnets and VLANs,
    • Group Policy,
    • AD (DNS, DHCP),
    • Hardened Operating Systems,
    • Application control, such as McAfee & Ivanti,
    • General trouble shooting,
    • Task Sequence (SCCM),
    • Knowledge of VMWare and ESX management,
    • Windows 10 and Server 2016 (trouble shooting)
  • Ability to provide routine maintenance of Military  stand-alone network, including:
    • Health checks and monitoring,
    • Patching,
    • SOE Updates,
    • Application Updates.
  • Understanding of ITIL,
  • Provide level 2/3 Support to stand-alone network,
  • Experience of Change Management processes within Military (or similar),
  • Experience in developing Standard Operating Procedures (SOPs) for BAU activities,
  • Ability to work well in a team environment, communicate effectively with technical leads & project management and meet project deadlines,
  • Ability to learn new concepts and skillsets and improve upon existing technical knowledge

Location and Contract Term:

Canberra based. 12 Month Contract, with possible extensions

Security Requirements:

Must be an Australian Citizen. A NV2 Security Clearance is required.

How to Apply:

Applications close 30 January 2020  

Please upload your resume to apply. Please note you may need to complete selection criteria to complete this application process. We will be in touch with instructions for suitably skilled candidates

Call Jo Finchett 1300 944 936 for any further information