ICT Desktop Support Engineer Level 4 (TSPV)

ICT Desktop Support Engineer Level 4 (TSPV)

Job Title: ICT Desktop Support Engineer Level 4 (TSPV)
Contract Type: Contract
Location: Canberra
Salary: Competitive
Start Date: 2020-07-16
Reference: V-37448
Contact Name: Kate Kornsasi
Contact Email:
Job Published: July 17, 2020 12:54

Job Description

ICT Desktop Support Engineer will be responsible for working under general direction for the Deployable Support team, providing ICT troubleshooting and support to deployed users and their systems, as well as assisting with the sustainment, enhancement and hardware assembly of new deployable capability
Major Responsibilities:
  1. Participate in the development of new ICT capability and system upgrades in accordance with user requirements and technology advancements.
  2. Provide technical advice assistance with the sustainment and enhancement of Windows systems.
  3. Install, sustain, enhance, support and maintain Deployable ICT devices. Including assistance with the building of new deployable capability.
  4. Basic network configuration including switch port configuration, network based security management configuration, DHCP and print services.
  5. Troubleshoot issues with Deployable ICT devices and systems.
  6. Manage incidents, problems, continuous service improvement and workflows to meet deadlines.
  7. Engage and liaise with customers to ensure their requirements are investigated and met.
  8. Update relevant Transition to Operations documentation.
Location and Contract Term: The role is based in Canberra. 24 months contract.
Security Requirements: Current Top-Secret Positive Vetting (TSPV) security clearance is strongly preferred, however candidates who have held a TSPV in the previous 12-month period (which has since been downgraded) may be considered.
SFIA security level required: The Specified Person will be expected to demonstrate attributes of SFIA Level of Responsibility 4.
How to Apply:
Please upload your resume to apply. Please note you will need to complete selection criteria to complete this application process. We will be in touch with instructions for suitably skilled candidates.
Applications open until 1 December  or until position is filled.
Call Kate 0447 199 931 for any further information.