Service Transition Coordinator

Service Transition Coordinator

Job Title: Service Transition Coordinator
Contract Type: Contract
Location: Canberra
Salary: Competitive
Start Date: 2020-06-16
Reference: V-37569
Contact Name: Connie Tong
Contact Email:
Job Published: June 17, 2020 10:24

Job Description

Seeking a Service Transition Coordinator to work to the Service Delivery Manager and Project Management team to ensure that new and changing services are successfully transitioned in line with key deliverables.

The Role:

This role requires the right individual to have proven experience in Service Transition, whilst developing their own Service Management experience.

  • Under guidance from the Service Delivery Manager ensure the effective transfer to Service Operations.
  • Under guidance from the Service Delivery Manager, liaising with both internal and external stakeholders.
  • Ensuring that all plans/polices are in place for all agreed services.
  • Create and maintain the Service Risk Register (SRR).
  • Take accountability for the transition of new or changed services into BAU.
  • Develop and improve service transition processes and ensure these are communicated to all stakeholders and followed throughout the Service Transition across the organisation.
  • •Support the delivery of key requirements through the Service Transition by providing ongoing support and expertise.
  • Ensure all Service Design and end to end support models are reviewed and implemented for any changed or new services.
  • Ensure all process comply within internal ACSC security and technology standards.
  • Establish and maintain Service Catalogue and associated OLAs and SLAs where required.
Essential criteria
  • ITIL V3 Foundation (minimum)
  • Experience working in an ITIL Release or Change Management role
  • Strong stakeholder engagement and communication skills.
  • Experience in Risk Management and Service Improvement.
  • Experience in end-to-end service management to user populations of over 500
Desirable criteria
  • Experience working in a SCRUM framework within an AGILE Software Development environment
  • Experience in Service Transition and Service Design
Location and Contract Term:

Canberra based. 12 Month Contract with potential options to extend further.

Security Requirements:

Must be an Australian Citizen.  Due to work environment, the client has requested that a current baseline security clearance is required for this role.

How to Apply:

Applications close Monday, 22 June 2020

Please upload your resume to apply. Please note you may need to complete selection criteria to complete this application process. We will be in touch with instructions for suitably skilled candidates.

Call Connie 1300 944 936 for any further information.