System Support Officer (EDRMS Upgrade)

System Support Officer (EDRMS Upgrade)

Job Title: System Support Officer (EDRMS Upgrade)
Contract Type: Contract
Location: Canberra
Salary: Competitive
Start Date: 2020-07-22
Reference: V-37682
Contact Name: Connie Tong
Contact Email:
Job Published: July 23, 2020 14:56

Job Description

Our client is seeking for a System Support Officer to support their Electronic document and records management system upgrade.

The Role:

The role will be required to assists the Assistant Director, Information and Knowledge Management in the implementation of an upgrade to and ongoing support of the electronic document and records management system. The role will be required to support the following key activities:
  • Testing of the upgrade
  • Development and delivery of user education and support
  • Enhancement and update of the support knowledge base
  • Business engagement and support for uptake of enhanced capabilities
  • Other requirements as directed The role is responsible for undertaking work that is moderately complex and/or sensitive in nature, under limited direction, utilising expertise and knowledge within the area of records and information management.
Essential criteria
  • Demonstrated experience in the ongoing administration of an electronic document and records management system. Skills and experience in supporting users of an electronic document and records management system, including providing on the ground assistance and troubleshooting, utilising a range of tools.
  • Experience in conducting records management and system quality assurance activities to maintain a robust and compliant information management environment.
  • Demonstrated understanding of record keeping principles and Information Management governance and their alignment to paper and digital practices within the system’s environment.
  • Experience in identifying training needs and the development of user and training resources
  • Well developed communication and engagement skills, including the ability to prepare quality professional documentation and present to small to medium audiences.
Desirable criteria
  • Sound organisational skills including experience as a project officer
  • Experience with Objective IM EDRMS
Location and Contract Term:

Canberra based. 3 months contract.

Security Requirements:

Must be an Australian Citizen.

How to Apply:

Applications close Thursday, 30 July 2020

Please upload your resume to apply. Please note you may need to complete selection criteria to complete this application process. We will be in touch with instructions for suitably skilled candidates.

Call Connie 1300 944 936 for any further information.