ICT Support Officer

ICT Support Officer

Job Title: ICT Support Officer
Contract Type: Contract
Location: Canberra
Salary: Competitive
Start Date: 2020-10-11
Reference: V-38030
Contact Name: Joanne Finchett
Contact Email:
Job Published: October 12, 2020 15:15

Job Description

Seeking a Level 2 ICT Support Officer to work at the Client Services Section.

The Role:

The section encompasses a variety of functions including IT Service Desk, Desktop Support, Service Management, Continuous Service Improvement, Level 2 Support, Mobile Device Support, Voice Services and Asset Management.

The work performed by the Level 2 ICT Support Officer consists of:

• Level 2 support to general ICT services;

• Queue Management and effective use of service now to update tickets;

• Process improvement, and as required;

• Complaints handling and case escalation;

• Software requests;

• Incident communication; and

• Support project transition to BAU.

Skills and Experience Required

  • Knowledge of ITIL (Information Technology Infrastructure Library) with qualifications desirable - 30%
  • A broad understanding of ICT systems supported by the Department - 20%
  • A demonstrated ability to work effectively with technical and non-technical stakeholders - 20%
  • Demonstrated high degree of organisational and time management skills, including a demonstrated ability to meet priorities and working to tight deadlines - 10%
  • A pleasant and approachable disposition combined with an ability to work well in a team environment - 10%
  • Demonstrated well developed written and oral communications skills - 10%

Location and Contract Term:

Canberra Based –12 Months with 2 x 12 Month extension options

Security Requirements:

Must be an Australian Citizen. Baseline Security Clearance is required

How to Apply:

Applications close 18 October 2020

Please upload your resume to apply. Please note you may need to complete selection criteria to complete this application process. We will be in touch with instructions for suitably skilled candidates

Call Jo Finchett 1300 944 936 for any further information

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