IT Operations Manager

IT Operations Manager

Job Title: IT Operations Manager
Contract Type: Contract
Location: Canberra
Salary: Competitive
Start Date: 2020-11-09
Reference: V-38136
Contact Name: Kelly Shockley
Contact Email:
Job Published: November 09, 2020 11:09

Job Description

The Role:

The Department is looking for an IT Operations Lead to establish the Digital Services Gateway (DSG) Operation and Support Team for their new API gateway capability. The chosen individual will work with our business and technology partners, be involved with multiple program and project teams to initialise API delivery and service management capability to ensure successful outcomes for the Department.


Key Duties: 

•            The initial set up and management of Department API Gateway and related cloud-based infrastructure

•            To take accountability and ownership of the DSG system including;

            o  Ongoing management and maintenance of the DSG systems and infrastructure

            o  Development of guiding platform strategies and roadmaps

            o  addressing operational architecture and systemic risks and issues of the system

            o  driving the priorities of the DSG operations team.

•            Provide Trusted Relationships & Technical, Commercial and Operational Advice in an approachable manner for the DSG Platform to the Department IT stakeholders and external consumers of API products.


Skills and Experience Required:


•      Experience in managing an IT operations team

•            Proven experience working with API gateway products

•            Capability to define and implement an operational model for API delivery and management

•            Ability to apply API best practices, industry trends and innovations

•            Detailed understanding of cloud architecture and infrastructure

•            Strong leadership and team management skills

•            Excellent Communication and interpersonal skills

•            Outstanding written and verbal communication skills


Location and Contract Term: Canberra based role. Contract till end of November 2021. 2 x 12 month contract extension options pending budget and delegate approval.


Security Requirements: Applicants must be Australian Citizens to apply for this role. A baseline security clearance is required.


How to Apply:

Applications close 11 November.

Please upload your resume to apply. Please note you may need to complete selection criteria to complete this application process. We will be in touch with instructions for suitably skilled candidates

Call Kelly 1300 944 936 for any further information