Production Support

Production Support

Job Title: Production Support
Contract Type: Contract
Location: Canberra
Salary: Competitive
Start Date: 2020-11-23
Reference: V-38206
Contact Name: Joanne Finchett
Contact Email:
Job Published: November 23, 2020 11:39

Job Description

Seeking an accomplished IT professional for a key production support role

The Role:

The successful person will be responsible for supporting all aspects of software life cycle. Including implementing, maintaining and enhancing a number of production level business systems in the department. This role is required to ensure timely and professional support and maintenance of new and existing applications with some project work.

They will require skills in:

• stakeholder engagement and support,

• technical project coordination

• software development

• requirements analysis

• technical documentation

The ideal candidate will be a tenacious problem-solver with experience in mostly Microsoft technologies and ability to adapt to supporting new products and environments, with the drive to learn new skills as required. In addition to strong technical abilities, the positon requires highly developed communication skills evidenced in team interaction, creation of technical documentation and problem/solution describing commentaries. We are looking for an individual who will be able to contribute at team and leadership levels, has a customer focus, being able to engage and influence naturally to ensure desired outcomes are reached. The ability to prioritise effectively is essential. They will need to be approachable and able to work closely with stakeholders, members of multi-functional delivery teams, change management, project managers and vendors during scheduled releases and urgent system outages. Exceptional interpersonal skills are a must allowing them to gain the trust and respect of management, colleagues and clients through strong personal behaviours and standards, work ethics and professional outlook. Experience or knowledge of server operations, database management and experience in government ICT work environments would be highly desirable. The opportunity will best suit an individual with who enjoys a fast paced changing work environment and has strong desire to develop and expand their technical skill set to meet the demands of this varied and dynamic role

Skills and Experience Required
Essential criteria

  • Highly developed written and verbal communication skills with the ability to engage with all stakeholders.
  • Proven, ability to co-ordinate across multiple technical teams and deliver on outcomes
  • Demonstrable problem solving ability
  • Production support experience with a diverse tech stack.
Desirable criteria

  • Technical leadership experience
  • Server Operations and database management experience
  • Skills in: -ASP.NET, Microsoft SQL, VBA, MS Access Azure, Logic Apps, Python
Location and Contract Term:

Canberra Based – 12 Month Contract with 2 x 12 months extension options  

Security Requirements:

Must be an Australian Citizen. Baseline Security Clearance is required

How to Apply:

Applications close 30 November 2020

Please upload your resume to apply. Please note you may need to complete selection criteria to complete this application process. We will be in touch with instructions for suitably skilled candidates

Call Jo Finchett 1300 944 936 for any further information

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