|Job Title:||Administrative Assistant|
|Contact Name:||Maria Fabello|
|Job Published:||December 01, 2020 13:35|
The Centre of Positive Behaviour Support is seeking a Office Administrator to assist with NDIS Referral Coordination and general administrative/clerical tasks. Some basic medical knowledge would be useful in this role but not essential. This is a full-time role based in Brisbane Bayside suburbs.
There is a requirement for the candidate to be able to quickly build rapport and trust with the clients seeking CPBS assistance. You will frequently interact with patients, doctors, and insurance companies, so you will need some experience with customer service tasks and the ability to maintain patient records and confidentiality, manage multiple schedules, and ensure that patient information is complete and up to date.
Maintain and Update Patient Records
Referral coordinators ensure that patient records are up to date and kept in accordance with laws and regulations. These records may include information from other care providers, detailed information on procedures and tests conducted within the office, and records of patient ailments and treatments. Additionally, the referral coordinator may provide these records to other care providers.
Co-ordinate Referral Appointments
The primary duty of a referral coordinator is working with patients to arrange and schedule referral appointments. Depending on the office, this can include providing patients with referrals to other care providers, managing incoming patient referrals, or both. Referral coordinators set appointments, send reminders, and provide patients with information about referral appointments.
Provide Administrative Support
In addition to supporting referral activities, the position also provides general administrative and clerical support to CPBS officers. These tasks can include answering phone calls and emails, managing schedules, and maintaining electronic files and records.
Time management – candidates will need to be highly organized and able to manage schedules for multiple clients and therapists, ensuring that schedules are up to date
Attention to detail – you will work with patient information that can include medical histories and insurance information, so you should be detail oriented and focused on maintaining accurate patient information
Customer service – you will interact directly with clients, so you will need to have strong customer service skills and the ability to answer client questions and resolve issues
Computer skills – as this role will work remotely, you will need to have competent computer skills
Communication skills – as a liaison between clients and care providers, effective written and verbal communication skills are a necessity