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ICT Help Desk Officer

ICT Help Desk Officer

Job Title: ICT Help Desk Officer
Contract Type: Contract
Location: Ashfield
Industry:
Salary: Market Rate
Start Date: 2021-03-10 00:00:00
Reference: V-38742
Contact Name: Maria Fabello
Contact Email: mariaf@whizdom.com.au
Job Published: March 11, 2021 12:44

Job Description

ICT Help Desk Officer

ASAP start - 30/6/2021

Sydney CDB

Job Description:

 

Receive and manage customer enquiries, provide information and support to users and act as a first level point to answer to queries and address system and user issues in a timely and professional manner.

Whilst it is not a strictly IT role, you will be providing technical assistance and support related to computer systems, hardware and software. You will be responsible for answering

This is a customer facing role, so impeccable customer service skills are required.

You will be responsible for:

• Provide first level customer service support and timely information to solve non-complex enquiries and problems.
• Undertake general administrative tasks to minimise system down-time and loss of productivity.
• Seek guidance from the supervisor and Services Support Advisor/s to resolve enquiries and determine when it is appropriate to refer more complex issues for resolution.
• Maintain accurate service support data and summary reports, to assist and identify potential and ongoing issues and deliver informed solutions.
• Contribute to the development and maintenance of reference materials to ensure consistency in customer service and systems and process documentation to assist the Service Support team deliver a timely and quality service.

 

Training will be provided.

During the training phase, you will be required to work Monday – Friday.

Then you will move to a five-day roster with set days Friday, Saturday, Sunday, Monday, Tuesday between the hours of 8.30am – 4.30pm. Once trained, there may be scope to work from home 2 days per week.

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