Service Desk Analyst

Service Desk Analyst

Job Title: Service Desk Analyst
Contract Type: Contract
Location: Canberra
Salary: Market rate
Start Date: 2021-03-31 00:00:00
Reference: V-38871
Contact Name: Mohammed Samsam
Contact Email:
Job Published: April 01, 2021 14:08

Job Description

The Role:

One of our Federal Government clients is looking for experienced Service Desk Analysts who will responsible for the following duties:-
  • Assisting with Incident management and request fulfilment for our client’s staff
  • Address and resolve basic incidents and requests received via phone, email and our ticketing systems
  • Queue management via the department’s service management tool
  • Win 10 and O365 System Administration
  • Basic user training
  • Application Support including Office 2016
  • Knowledge Base Development
  • Responsibility for compiling and troubleshooting issues before progressing to Tier 2/3 teams
  • Other duties as directed by our client’s representatives
Essential Skills and Experience:
  • Good communication skills
  • Good customer service
  • Personal drive with a keen interest in IT
  • Attention to details
Location: Canberra

Contract Term: Until 30 June 2021 with extension options up to 2024

Security Requirements: Must be an Australian Citizen.

How to Apply:

Applications close Thursday 08 April 2021

Please upload your resume to apply. Please note you may need to complete selection criteria to complete this application process. We will be in touch with instructions for suitably skilled candidates.