Business Change Coordinator (Change Analyst)
|Job Title:||Business Change Coordinator (Change Analyst)|
|Salary:||$82 - $85 per hour|
|Contact Name:||Connie TONG|
|Job Published:||April 09, 2021 11:53|
About the Role:
The Business Change Coordinator for the HRIMS Program will:
1. Contribute to the development and administration of change deliverables including stakeholder engagement plans and business change transition activities.
2. Experience in or knowledge of government recruitment practices and legislation.
3. Collaborate as a part of an integrated team effectively and efficiently deliver business change transition activities and to assist with communications outcomes.
4. Build and maintain effective relationships with business stakeholders to identify opportunities in the development of business change transition activities.
5. Coordinate and assist business with the implementation and adoption of business readiness activities.
6. Assist with the administration of the business readiness reporting and contribute to the preparation of governance activities.
7. Work within a program context, adhering to timelines to support the broader Program team outcomes.
8. Review key program products, for readability, consistency, and fluency to ensure high quality documentation
9. This position does not involve direct supervision of staff.
The information below describes the capabilities that are required to perform the duties and responsibilities of the position.
Professional / Technical Skills and Knowledge
1. Experience in applying change and communications practices within a project context. With an understanding of the ADKAR model (or other change management methodology), in achieving change adoption outcomes.
2. Ability to effectively support the development, delivery and implementation of change and communications strategies and plans.
Shared Services utilises the Skills Framework for the Information Age (SFIA) to define the required ICT skill set. The following generic SFIA skills apply to this role. Further information on SFIA skills can be found at: https://www.sfia-online.org/en/framework/sfia-7/a-to-z-skills-collection.
1. Relationship Management RLMT 4: - Implements stakeholder engagement/communications plan. Deals with problems and issues, managing resolutions, corrective actions, lessons learned and the collection and dissemination of relevant information. Collects and uses feedback from customers and stakeholders to help measure effectiveness of stakeholder management. Helps develop and enhance customer and stakeholder relationships.
2. Change implementation planning and management CIPM 5: - Creates the business readiness plan, taking into consideration IT deployment, data migration, capability deployment (training and engagement activities) and any business activities required to integrate new digital processes or jobs into the "business as usual" environment. Determines the readiness levels of business users with regard to upcoming changes; uncovers readiness gaps and creates and implements action plans to close the gaps prior to going live. Assists the user community in the provision of transition support and change planning and liaises with the project team. Monitors and reports progress on business readiness targets, business engagement activity, training design and deployment activities, key operational metrics and return to productivity measures. Defines the series and sequence of activities to bring stakeholders to the required level of commitment, prior to
1. Sound organisational skills, including the ability to effectively manage multiple tasks, and determine and deliver on priorities.
2. Ability to communicate convincingly in an engaging and informative manner, both verbally and in writing.
3. Ability to consistently display commitment to high quality customer service principles and practices.
4. Plans activities and tasks well in advance and works in a systematic and organised way to ensure processes and procedures are adhered to
5. Strong attention to detail and accuracy, with both numerical and qualitative information.
6. Ability to proactively establish and maintain effective and diverse business partnerships, including with stakeholders; through collaboration, engagement and responsiveness. Gains agreement and commitment from others by persuading, convincing and negotiating.
7. Well-developed problem-solving skills, with the ability to analyse and probe for further information.
Contract term: 12 month initial contract
Eligibility/Other Requirements: To be eligible for temporary employment within the ACT Public Service you must be in Australia on a visa with work rights or be an Australian citizen or permanent resident. CMTEDD Baseline security clearance is required for this role.
Estimated start date: ASAP (Pending on successful national police check)
Application closing date: COB 14/04/2021
How to Apply:
Please submit your application include your resume, contact details of two referees, DDMM of your DOB, rate expectation exclusive Super, notice period, payroll option (PAYG or ABN), and a short summary(optional) telling us how your skills, knowledge, experience, and qualifications make you the best person for the job. We will be in touch shortly for suitably skilled candidates.
We may review, short-list for this role prior to the closing date. We encourage the submission of early applications.
Call Connie Tong on 0480 002 460 or email firstname.lastname@example.org for any further information.
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