IT Support Officer

IT Support Officer

Job Title: IT Support Officer
Contract Type: Contract
Location: Sydney
Salary: Competitive
Start Date: 2021-04-29
Reference: V-39002
Contact Name: Joanne Finchett
Contact Email:
Job Published: April 30, 2021 16:09

Job Description

Seeking an IT Support Officer to provide high quality, responsive, courteous and timely 1st and 2nd level IT support to members and staff of the department    

The Role:
  • Being available to adequately cover Service Desk functions as rostered/required
  • monitoring and managing IT support requests through the Service Desk system, telephone and personal presentation
  • Ensuring issues are documented correctly and resolved in a timely fashion
  • Fostering effective and productive working relationships with internal and external stakeholders. 
  • liaising with external service providers in relation to support arrangements, procurement, invoicing and other tasks as required b. communicating technical information to non-technical members and staff
  • Test, install and maintain computers, peripherals, videoconferencing, office equipment, software, logs and security systems as required.
  • Maintain and monitor backup procedures, communications and security systems.
  • Undertake project work as directed
Skills and Experience Required
Essential criteria
  • Experience in support a. Experience providing 1st level and 2nd IT support in a Microsoft environment. b. Understanding of networking c. Experience installing and trouble-shooting PCs and peripherals d. Problem solving skills
  • Customer service e. Strong customer service focus f. Conflict resolution skills g. Understanding of the need to follow up to ensure clients are satisfied and to keep them informed of the progress of any issues logged
  • Communication and liaison skills h. Ability to document solutions and communicate solutions to the rest of the Information technology team i. Ability to develop simple instructions for use by clients j. Ability to convey technical information to non-technical staff
  • Flexibility and initiative k. Ability to contribute to project work as directed l. Ability to learn new technologies and applications m. Ability to prioritise work and cope with multiple demands n. Ability to respond to changing work demands and circumstances
Desirable criteria
  • Education o. Tertiary qualifications in Information Technology are highly desirable p. and/or Industry related training and qualifications

Location and Contract Term:

Sydney Based – 6 Month Contract with 3 x 6 Months Extension Options

Security Requirements:

Must be an Australian Citizen. Ability to obtain baseline security clearance

How to Apply:

Applications close 6 May 2021

Please upload your resume to apply. Please note you may need to complete selection criteria to complete this application process. We will be in touch with instructions for suitably skilled candidates

Call Jo Finchett 1300 944 936 for any further information.

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