IT Service Desk Analysts (NV1)

IT Service Desk Analysts (NV1)

Job Title: IT Service Desk Analysts (NV1)
Contract Type: Contract
Location: Canberra
Salary: Competitive
Start Date: 2021-06-02 00:00:00
Reference: V-39215
Contact Name: Kate Kornsasi
Contact Email:
Job Published: June 03, 2021 12:00

Job Description

The role is the first point of contact for all IT systems, via phone, email, onsite-support, including video conferencing and training and as directed. The role is based in Canberra and may require interstate travel. The successful applicant will work as part of a local and geographically disperse team and shares a reporting line. The candidate must possess strong client service and technical skills and applies sound initiative. Must have a proven understanding of ITIL and IT Service Desk & Onsite best practice.

Major Responsibilities / Skills and Knowledge required:
  1. Strong experience in the provision of desktop/network support services with the ability to handle an interrupt driven environment meeting deadlines whilst managing day to day requests.
  2. Demonstrated experience in providing onsite support and working within a Service/Help Desk environment.
  3. Experience and knowledge in a broad range of technical skills including Microsoft Active Directory and Exchange, Citrix, Windows 10, Microsoft Office, VPN, Mobility Devices including tablets, Next G, Telephony, and Video Conferencing.
  4. A strong client service focus, delivery of quality customer service, communication, and negotiation skills, both verbal and written.
  5. Demonstrated initiative and capacity to be self-directed in combination with working in a geographically spread team and working with staff who reside interstate.
Desirable criteria
  1. Experience and knowledge with ICT technology, software and applications including the associated protective security policies and standards.
Estimated start date: 05-07-2021
Location of work: Australian Capital Territory
Length of contract: 12 months
Contract extensions: The department may extend the contract for period or periods up to 30 June 2023.
Security Requirements: Due to the nature of the work, we require the minimum NV1 security clearance.
How to Apply:
Please upload your resume to apply. Please note you will need to complete selection criteria to complete this application process. We will be in touch with instructions for suitably skilled candidates.
Applications open until 11 June 2021.
Call Kate 0480 002 456 for any further information.