SOE Engineer

SOE Engineer

Job Title: SOE Engineer
Contract Type: Contract
Location: Canberra
Salary: Competitive
Start Date: 2021-06-02
Reference: V-39060-1
Contact Name: Kym Hinds
Contact Email:
Job Published: June 03, 2021 12:13

Job Description

Seeking an SOE Engineer with extensive experience supporting and leading technical outcomes in various managed End User Computing environments

The Role:
  • 3rd level support, resolution & monitoring
  • Perform, lead & review implementation activities from technical designs to meet project or service delivery requirements
  • Work as an SOE subject matter expert, resource on assigned projects
  • Design and solution work as delegated by SOE Architect
  • Resolve routine, ad-hoc & complex customer enquiries, ensuring established processes/systems are followed
  • Escalate issues to relevant team(s) or person(s) as necessary, to deliver requirements and to expectations
  • Ownership and accountability of all issues within the managed End User Computing environment, through to resolution
  • Facilitate, support or lead complex component and application deployments
  • Create, maintain and contribute to documentation & knowledge articles
  • Perform and review output from routine health checks on customer environments
  • Develop a strong understanding of the customer environment, and service delivery requirements
  • Provide a level of leadership / consulting to Fujitsu Customers in relation to EUS environments
  • Assist with the development and enhancement of relevant standards, procedures and guidelines
  • Identify and contribute to Customer Service Improvement Plans (CSIP’s)
Skills and Experience Required
Essential criteria
  • Minimum of 2 years managing and supporting End User Computing environments
  • Minimum of 3 years’ experience in SOE support, maintenance and implementation
  • Advanced software, hardware and environmental troubleshooting ability
  • Advanced working knowledge of Microsoft Windows 10 family of End User Computing Operating Systems and applications including Rollout
  • Strong experience administering Active Directory and Group Policy
  • Strong experience with enterprise deployment and management tools (SCCM)
  • Experience with facilitating multiple complex and enterprise scale software deployments
  • Advanced working knowledge/understanding of Microsoft unattended deployment methodologies for the Microsoft Windows family
  • Strong Scripting ability (PowerShell, VBScript, Batch, TSQL)
  • Working Knowledge of Incident, Problem, Change and Configuration Management (ITIL) processes
  • Excellent documentation skills, for user training and technical documents
  • ITIL V3 Certification
  • Experience in Application packaging and deployment methodologies (Microsoft AppV, MSI, Windows Installer)
  • Strong written and verbal communication skills
  • NV1/NV2 Clearance,
Location and Contract Term:

Canberra Based – 6 Month Contract with poss Extension options

Security Requirements:

Must be an Australian Citizen. NV2 security clearance required

How to Apply:

Applications close 11 June 2021

Please upload your resume to apply. Please note you may need to complete selection criteria to complete this application process. We will be in touch with instructions for suitably skilled candidates

Call Kym 1300 944 936 for any further information.