IT Service Desk Technician (NV1)

IT Service Desk Technician (NV1)

Job Title: IT Service Desk Technician (NV1)
Contract Type: Contract
Location: Canberra
Salary: Competitive
Start Date: 2021-06-17 00:00:00
Reference: V-39282
Contact Name: Kate Kornsasi
Contact Email:
Job Published: June 18, 2021 12:50

Job Description

This role will be the first point of contact for IT related matters for systems and services, including Content Manager 9 (TRIM) and MyHub. The role will provide IT Support duties as well as onsite support across offices located interstate. The client base will require assistance with technology for special needs including but not limited to software, hardware and devices. The successful applicant will need to be able to work well in a team environment as well as autonomously, apply initiative, possess strong client service skills and be prepared to travel at short notice for periods of time. A minimum of two (2) years’ experience working in a Commonwealth Department with strong understanding of Commonwealth protocols as well as proven experience working directly with VIP and staff at all levels. A basic understanding of ITIL and IT Service Desk best practices is important as well as ICT technical skills.

Major Responsibilities / Skills and Knowledge required:
  1. Strong experience in the provision of desktop/network support services with the ability to handle an interrupt driven environment meeting deadlines whilst managing day to day requests.
  2. Demonstrated experience in providing onsite support and working within a Service/Help Desk environment.
  3. Experience and knowledge in a broad range of technical skills including Microsoft Active Directory and Exchange, Citrix, Windows 10, Microsoft Office, VPN, Mobility Devices including tablets, Next G, Telephony, and Video Conferencing.
  4. A strong client service focus, delivery of quality customer service, communication, and negotiation skills, both verbal and written.
  5. Demonstrated initiative and capacity to be self-directed in combination with working in a geographically spread team and working with staff who reside interstate.
Desirable criteria
  1. Experience and knowledge with ICT technology, software and applications including the associated protective security policies and standards.
Estimated start date: 02-08-2021
Location of work: Australian Capital Territory
Length of contract: Twelve (12) Months
Contract extensions: option to extend for a period or periods up to 30 June 2023
Security Requirements: Due to the nature of the work, we require the minimum NV1 security clearance.
How to Apply:
Please upload your resume to apply. Please note you will need to complete selection criteria to complete this application process. We will be in touch with instructions for suitably skilled candidates.
Applications open until 28 June 2021.
Call Kate 0480 002 456 for any further information.