ICT Network Engineer level 4 (TSPV)

ICT Network Engineer level 4 (TSPV)

Job Title: ICT Network Engineer level 4 (TSPV)
Contract Type: Contract
Location: Canberra
Salary: Competitive
Start Date: 2021-07-01 00:00:00
Reference: V-39385
Contact Name: Kate Kornsasi
Contact Email:
Job Published: July 02, 2021 15:37

Job Description

Provision of 1st and 2nd level ICT customer support of voice and video services through incident resolution, responding to support request, deployment and remediation of desktop hardware, and assistance with associated enterprise networked capabilities.
Skills and Knowledge:
  1. Have a foundational to intermediate understanding of voice and video technologies such as Cisco and/or Oracle solutions.
Major Responsibilities:
  1. Provide high quality 1st and 2nd level customer support (break-fix) for voice and video services.
  2. Engage and liaise with customers to ensure their requirements are investigated and met.
  3. Engage with system owners to resolve network and systems issues.
  4. Undertake hardware peripheral installation and remediation including desktop phones and video teleconference devices. And conduct the associated device software installation & configuration.
Location and Contract Term: The role is based in Canberra. Until 30 June 202.
SFIA security level required: The Specified Person will be expected to demonstrate attributes of SFIA Level of Responsibility 4.
Security Requirements: Current Top-Secret Positive Vetting (TSPV) security clearance is strongly preferred, however candidates who have held a TSPV in the previous 12-month period (which has since been downgraded) may be considered.
How to Apply:
Please upload your resume to apply. Please note you will need to complete selection criteria to complete this application process. We will be in touch with instructions for suitably skilled candidates.
Applications open until 19 July 2021 or until position is filled.
Call Kate 0480 002 456 for any further information.