Design/User Research Specialist

Design/User Research Specialist

Job Title: Design/User Research Specialist
Contract Type: Contract
Location: Brisbane
Salary: Competitive
Start Date: 2021-07-01
Reference: V-39387
Contact Name: Kelly Shockley
Contact Email:
Job Published: July 02, 2021 15:39

Job Description

The Role:

The Department is seeking an experienced UX researcher to help shape our digital products and services using UX principles and data driven insights.
You’ll be a part of a multi-disciplinary Customer Experience Design team that builds world class government digital services. Through your work you will have the opportunity to improve the user experience for millions of Australian citizens. As part of this team you’ll work to transform the Departments approach to delivering online content and help deliver a Digital Experience Platform.

You’ll need to be able to apply your highly developed design, research and analytical skills to take complex language and processes and make them simple to understand. While you’ll be responsible for your performance and work ethic, we’re looking for team players – our teams succeed and fail together.

Skills and Experience Required:

- Minimum 5yrs experience required

- Proven experience in user research and or Design for large digital projects

- Ability to lead and deliver user design engagements from end-to-end in a team environment (including planning, designing, running/facilitating, analysis and reporting)

- Experience using both qualitative and quantitative methods will be required

- Champion of User Centred Design (UCD) and the DTA’s Digital Service Standard (DSS)

- Experience in using metrics and user feedback to improve digital products and services.

- Knowledge of Design Thinking methodologies and ability to use them alongside your team to deliver on projects

- Strong presentation/facilitation skills and the ability to articulate and present solutions, ideas and recommendations

- Exceptional communication, organisational and interpersonal skills

- Ability to work in a fast-paced environment, handling and coordinating multiple pieces of work

- Ability to work collaboratively as part of an Agile team and participate in Agile ceremonies

- Ability to support the delivery of all work in the Customer Experience Design team, not just research related components.

- Ability to have a growth mindset and skill share with others

Location and Contract Term: This is a Brisbane based role. 12 month contract with 2 x 12 month contract extension options pending budget and delegate approval.

Security Requirements: Applicants must be Australian Citizens. A baseline security clearance or the ability to obtain and maintain is required.

How to Apply:

Applications close 6 July.

Please upload your resume to apply. Please note you may need to complete selection criteria to complete this application process. We will be in touch with instructions for suitably skilled candidates

Call Kelly 1300 944 936 for any further information