Program Manager – Enterprise Service Management and End to End Monitoring

Program Manager – Enterprise Service Management and End to End Monitoring

Job Title: Program Manager – Enterprise Service Management and End to End Monitoring
Contract Type: Contract
Location: Canberra
Salary: Competitive
Start Date: 2021-07-06
Reference: V-39428
Contact Name: Joanne Finchett
Contact Email:
Job Published: July 07, 2021 16:35

Job Description

Seeking a Program Manager drive a program of work responsible for the delivery of an enterprise service management and monitoring capability  

The Role
Key responsibilities:

This position will report to the Director of Client Services and will be supported by a team of project support staff. The Enterprise Service Management Project is being delivered under the Digital Foundations Program of work using the Scaled Agile Framework. Key deliverables over the next 12 months include: - Leading a sourcing program to consolidate IT Services Desks and the ITSM Platform following a Machinery of Government change in 2020 Implement a Single User Portal, Single Service Catalogue, consolidate the knowledge base. - Automate workflows ie DevOps to ITSM - Inventory of Digital Assets - Implement monitoring of digital services and associated assets - - Report and manage service levels.

Skills and Experience Required:
  • Detailed understanding of IT Service Management, ITIL and Scaled Agile and the ability to lead high performing project teams in a Program Manager role - 40%
  • Detailed understanding of the Australian Governments Digital Transformation Strategy and the ability to quickly get up to speed on the department’s digital transformation journey. - 30%
  • High level communication and interpersonal skills, including the ability to liaise effectively with a range of stakeholders and negotiate with business and technical personnel - 20%
  • Demonstrated experience working in a multi-vendor environment, leading diverse teams to achieve a common goal - 10%
Location and Contract Term:

Canberra Based – 12 Month Contract with 6 – 12 months contract extension

Security Clearance:

Must be an Australian Citizen. Ability to obtain Baseline Security clearance

How to Apply:

Applications close 13 July 2021

Please upload your resume to apply. Please note you may need to complete selection criteria to complete this application process. We will be in touch with instructions for suitably skilled candidates

Call Jo Finchett 1300 944 936 for any further information.