SharePoint Level 2 Support

SharePoint Level 2 Support

Job Title: SharePoint Level 2 Support
Contract Type: Contract
Location: Canberra
Salary: Competitive
Start Date: 2021-07-13
Reference: V-39472
Contact Name: Kym Hinds
Contact Email:
Job Published: July 14, 2021 16:42

Job Description

Our client a large federal government agency requires an experienced SharePoint Support Person to:
  • Provide Level 2 Support for the SharePoint platform (permissions, site configurations, metadata management, etc. excluding software development or infrastructure management).
  • Work with the SharePoint Development Team to resolve technical issues and enable a consistent end user experience and accessibility to content.
  • Develop training resources for SharePoint users and Level 1 Service Desk Support, where required and as directed.
  • Conduct technical training for SharePoint Content Managers - Contribute to the development of SharePoint policies and strategies.
  • Contribute to the records-management of SharePoint content (transfers, disposals, migrations) in accordance with the departments Information Governance Framework and the Archives Act 1983.
  • Respond to service requests for Lvl 2 SharePoint support in accordance with agreed SLAs
  • Regular reporting on SharePoint content metrics, as directed/agreed
Essential criteria
  • Demonstrated experience with the SharePoint application (SP2013 and higher) support and site administrator role functions.
  • Demonstrated experience in client service delivery in a support role.
  • Demonstrated experience in developing and delivering technical training for users.
Desirable criteria
  • Experience with SharePoint Online and related technologies.
  • Experience in Commonwealth government information management.
  • Ability to work intuitively, alone or as part of a team environment.
  • Strong organisation skills and ability to prioritise, plan and multitask work assignments and work within deadlines / timelines.
6-month contract with possible 3 x 6 month extensions.  Due to the nature of the work you must be an Australian Citizen and have a current baseline clearance or above.

How to Apply:

Please upload your resume to apply. Please note you will be required to complete a selection criteria to complete this application process. We will be in touch with instructions for suitably skilled candidates.

Call Kym 1300 944 936 for any further information.