Desktop Support Analyst (Multiple Locations)

Desktop Support Analyst (Multiple Locations)

Job Title: Desktop Support Analyst (Multiple Locations)
Contract Type: Contract
Location: Canberra
Salary: Market Rate
Start Date: 2021-07-20 00:00:00
Reference: V-39504
Contact Name: Maria Fabello
Contact Email:
Job Published: July 21, 2021 11:58

Job Description

The Role:

One of our Federal Government clients is looking for an experienced Desktop Support Analyst to provide a high level of customer service and support to their users.

The Desktop Support Team is the escalation point for the Service Desk and to assist with on-site support for the department.

You will also need to have:
  • Willingness to travel to sites located in various locations in other states as required
  • Willingness to work in various locations/sites within the ACT
  • The ability to communicate with maturity, discretion and influence when dealing with clients and stakeholders
  • Demonstrated ability to respond with assistance to general enquires and requests from internal and external stakeholders
  • Demonstrated ability to contribute and promote a client focused culture within the team (either through personal behaviour or mentoring junior Desktop staff)
  • Queue management via the department’s service management tool
  • Win 10 System Administration
  • Build and preparation of Win 10 and Office 365 devices for deployment
  • Face-to-face user support and training (including for VIP SES staff)
  • Win 10 and Office 365 System Administration
  • Knowledge Base Development
  • Compiling and troubleshooting issues before progressing to Tier 3 teams, as well as working with the Tier 1 team
  • Providing videoconferencing support to departmental staff
Essential Skills and Experience:
  • A minimum of 6-12 months of experience in an ICT Operational Support environment
  • Experience working in a Desktop/Tier 2 support environment or customer service environment
  • Experience working with Microsoft Server products and Active Directory
  • Experience in supporting Windows Operating Systems, Microsoft Office Suite with a focus on Windows 10
  • Experience in supporting iPhones and iPads
  • Excellent verbal and written communication skills
  • Ability to work collaboratively within and across teams
  • Ability to quickly learn new processes and procedures
  • Interested in career development, Self- Development and training
  • A passion for delivering excellent customer service
  • Ability to multi-task and manage priorities

  • Australian Capital Territory
  • New South Wales
  • Northern Territory
  • Queensland
  • South Australia
  • Tasmania
  • Victoria
  • Western Australia
  • Offsite
Contract Term: Until 30 June 2022 with multiple extension options up to June 2024
Security Requirements: Must be an Australian Citizen. Due to the work environment, our client has requested that all candidates must hold a current Baseline Security Clearance.

How to Apply:

Applications close Wednesday, 28 July 2021

Please upload your resume to apply. Please note you may need to complete selection criteria to complete this application process. We will be in touch with instructions for suitably skilled candidates.