ITSM Consultant

ITSM Consultant

Job Title: ITSM Consultant
Contract Type: Contract
Location: Canberra
Salary: Competitive
Start Date: 2021-08-02
Reference: V-39598
Contact Name: Joanne Finchett
Contact Email:
Job Published: August 03, 2021 11:40

Job Description

Seeking a ITSM Consultant to assist with the development of and maintain ITSM processes and associated procedures/tasks  

The Role

Duties and Responsibilities:

  • Formulate and define system scope and objective based on user needs and thorough understanding of business processes, best practices, and available supporting technology
  • Will assist with the development of and maintain ITSM processes and associated procedures/tasks
  • Collect and define requirements and may participate in the technical design, test planning and user documentation processes of our ITSM platform
  • Will work with business owners, IT Support teams, System Administrators, and Engineers to support development and delivery of ITSM tools and enhancements
  • Will maintain the knowledge base and problem management process, will assist the Change Manager, will manage high priority escalation process, and will gather data and report on ITSM Metrics, KPI’s, and SLA’s
  • Ensure regular and consistent communications are maintained to users and management
  • Analyse information obtained from ITSM tools and makes sound recommendations for process improvements
  • Will assist other IT Service Management teams as necessary providing statistics, suggestions, and enhancement opportunities
  • Conduct system demonstrations and coordinates the creation of user guides
  • Responsible to work with business partners to establish business benefits and return on investment for potential IT portfolio initiatives
Knowledge, Skills, and Abilities:

  • Working knowledge of Agile and other development methodologies
  • Advanced knowledge and expertise with lifecycles for IT programs, IT projects, systems development, and IT production operations
  • Strong knowledge of IT production processes, such as change management, configuration management, release management, and lifecycle management
  • Experience must include knowledge of IT best practices and process tools
  • Proven business process analysis, strong interpersonal skills and team orientation
  • Experience in IT Operations Management
  • Experience managing ICT Delivery Teams
  • Knowledge of all ITSM processes
  • Excellent analytical and problem-solving approach
  • Excellent verbal and written communication skills
  • Ability to prioritise tasks and take initiative

Location and Contract Term:

Canberra Based – 12 Month Contract with possible contract extension

Security Clearance:

Must be an Australian Citizen. NV1 or above Security clearance is required

How to Apply:

Applications close 6 August 2021

Please upload your resume to apply. Please note you may need to complete selection criteria to complete this application process. We will be in touch with instructions for suitably skilled candidates

Call Jo Finchett 1300 944 936 for any further information.

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