CX Designer

CX Designer

Job Title: CX Designer
Contract Type: Contract
Location: Deakin
Salary: Competitive
Start Date: 2021-08-15
Reference: V-39657
Contact Name: Connie Bellam
Contact Email:
Job Published: August 16, 2021 09:44

Job Description

Our Government client is currently seeking an experienced CX Designer to join their team. The Australian Government has introduced the Consumer Data Right giving consumers greater control over their data. Part of this right requires the creation of common technical standards making it easier and safer for consumers to access data held about them by businesses, and – if they choose to – share this data via application programming interfaces (APIs) with trusted, accredited third parties.

The Data Standards Body (DSB), has been established by the Australian Government to deliver open technical standards that support the CDR in empowering Australian consumers to share their data simply and safely with organisations of their choosing.

The DSB is responsible for assisting the Chair, in the development of common technical standards to allow Australians to access data held about them by businesses, and direct its safe transfer to others.

The work of standards development is conducted as part of the development of the CDR regulatory framework. The DSB works in close consultation with colleagues responsible for CDR policy, rules, sectoral assessments, engagement with the CDR community and program leadership, the Australian Competition and Consumer Commission (ACCC) as lead regulator of the CDR, supported by the Office of the Australian Information Commissioner (OAIC).

The CDR is intended to apply sector by sector across the whole economy and began with the banking sector. The next step for CDR is in the energy and telecommunications sectors with other sectors to follow. Working groups have been established to support the DSB in designing, and testing the open standards it develops; with input provided by the Data Standards Advisory Committee (DSAC) and working groups.

Description of Services:
In order to support the Data Standards Chair (Chair) in the creation and review of Consumer Data Right (CDR) Data Standards, the Consumer Experience (CX) Team collectively researches, consults on, designs, develops, and drafts CX artefacts, including contributions towards the Data Standards.

The CX Designer reports to the Data Standards Body’s (DSB’s) CX Team Leader and is responsible to the DSB’s General Manager for contributing to the development of CX Data Standards.

The CX Designer is primarily required to develop and deliver industry-grade design artefacts, and contribute to report writing for applied research, and publication purposes.

Primary areas of focus include CDR usability, consumer comprehension, and supporting CDR participant implementation through the provision of open-source artefacts. All are evolving and require continuous maintenance.

Essential Skills:
  • A minimum of 3 years’ experience practicing design methodologies such as Human Centred Design, Design Thinking, Product Design, and/or Service Design.
  • Demonstrated knowledge of applying different design disciplines and contemporary user experience best practices.
  • Demonstrated experience translating high-level visions and requirements into tangible artefacts, such as wireframes, prototypes, journey maps, and guidelines.
  • Experience conducting tactical and/or strategic design, such as generative and evaluative approaches, to design, iterate, refine, and test policy, concepts, wireframes, and low to medium fidelity prototypes to deliver accessible solutions that will be useful, usable, and used.
  • Experience working directly with design researchers and multi-disciplinary teams.
  • Outstanding oral and written communication skills that can be used to clearly articulate design work, concepts, and recommendations.
  • Demonstrated ability to collaborate and influence technical and non-technical stakeholders.
  • Experience working in complex or large-scale digital transformation programs.
  • Demonstrated ability to be proactive and work independently amid complexity and ambiguity.
  • Willingness to comply with relevant policies and procedures.

Desirable Skills:
  • Strong workshop planning and facilitation skills.
  • Experiencing conducting design research, particularly the application of qualitative methods.
  • Experience with accessible and inclusive design and research approaches.
  • Experience designing, testing, and/or developing accessible designs and/or code that meets WCAG criteria.
  • Experience with popular design and collaboration tools, such as Figma, Sketch, Notion, Miro.
  • Experience developing complex, dynamic, and high-fidelity prototypes, such as with Axure, ProtoPie, and/or in HTML.
  • Experience developing artefacts in code (e.g. in HTML, CSS, JavaScript), such as interactive prototypes to be tested in research and open-source assets to be made publicly available for implementation purposes.
  • Experience working with Government to support digital transformation initiatives.
  • Experience in maturing organisational design capability.
Location and Contract Term:
The role can be based in QLD, ACT, NSW, VIC or offsite, with an estimated start of Friday 1st October 2021 for 9 months, with a 12 month extension option pending approval.

Security Requirements:
Applicants must be Australian Citizens and must have the ability to obtain baseline clearance.

How to Apply:
Please upload your resume to apply. Please note you will be required to complete a selection criterion to complete this application process. We will be in touch with instructions for suitably skilled candidates.

Call Connie Bellam 1300 944 936 for any further information.

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