Service Designer

Service Designer

Job Title: Service Designer
Contract Type: Contract
Location: Canberra
Salary: Competitive
Start Date: 2021-08-31
Reference: V-39751
Contact Name: Joanne Finchett
Contact Email:
Job Published: September 01, 2021 09:30

Job Description

Seeking an experienced IT Architect / Service Designer to assist the department’s Enterprise Service Management and Digital Foundation Programs in driving a range of strategy, business, technical and program delivery outcomes.  

The Role

The successful candidate will have broad and extensive experience in ITIL Service Lifecycle which includes planning, architecture, analysis and design with proven ability to successfully contribute in a team environment. The scope of work is not limited to new services. It includes changes and improvements necessary to increase or maintain value to customers over the lifecycle of services, the continuity of services, achievement of service levels and conformance to standards and regulations.  The successful candidate will possess deep skills, experience and/or certifications in IT and Enterprise Service Management and tools, and have solid understanding of contemporary IT service design, operations and SIAM.
Key activities and outcomes sought through this engagement may include:
• Architecture, design and technical advice and guidance primarily in the context of IT Service Management and SIAM;
• Delivery of platform, application and integration designs, roadmaps, requirements and specifications, working closely with 3rd Party Providers;
• Design of ITSM capability improvements and oversight of delivery performance in accordance with improvement roadmaps and timelines;
• Complex dependency and inter-project constraint mapping and management;
• Contributions to program and project reporting, organisational change management and communications in the context of service transformation; and
• Other tasks and activities as directed by the department. The role will report directly to the Program Manager, Enhanced Service Management working closely with the ESM Transformation Lead.    

Skills and Experience Required:
Essential criteria
  • Demonstrated experience delivering an ITIL based Service Design process in a government environment. In particular the ability to design and document the end to end delivery of a service across a multi-vendor environment, focusing customer outcomes and efficiency. - 50%
  • Detailed understanding of IT Service Management, ITIL and Scaled Agile. - 20%
  • High level communication and interpersonal skills, including the ability to liaise effectively with a range of stakeholders and negotiate with business and technical personnel. - 20%
  • Demonstrated experience working in a multi-vendor environment, leading diverse teams to achieve a common goal. - 10%
Location and Contract Term:

Canberra Based – 10 Month Contract with 1 X 12 possible contract extension

Security Clearance:

Must be an Australian Citizen. Baseline Security Clearance is required

How to Apply:

Applications close 6 September 2021

Please upload your resume to apply. Please note you may need to complete selection criteria to complete this application process. We will be in touch with instructions for suitably skilled candidates

Call Jo Finchett 1300 944 936 for any further information.

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