UX Designer/Researcher

UX Designer/Researcher

Job Title: UX Designer/Researcher
Contract Type: Contract
Location: Canberra
Salary: Competitive
Start Date: 2021-09-06
Reference: V-39788
Contact Name: Kelly Shockley
Contact Email:
Job Published: September 07, 2021 10:07

Job Description

The Role:

We are seeking an experienced UX researcher to help shape Department digital products and services using UX principles and data driven insights.

You’ll work collaboratively as part of a multi-disciplinary Customer Experience Design team that builds world class government digital services.  Through your work you will have the opportunity to improve the user experience for the Australian citizens.

You’ll need to be able to apply your highly developed UX, research and analytical skills to take complex language and processes and make them simple to understand. While you’ll be responsible for your performance and work ethic, we’re looking for team players – our teams succeed and fail together. 

Skills and Experience Required:

-   Minimum 3yrs experience required

-   Proven experience in user research for large digital projects

-   Ability to lead and deliver user research engagements from end-to-end in a team environment (including planning, designing, running/facilitating, analysis and reporting)

-   Experience using both qualitative and quantitative methods will be required

-   Champion of User Centred Design (UCD) and the DTA’s Digital Service Standard (DSS)

-   Experience in using metrics and user feedback to improve digital products and services.

-   Knowledge of Design Thinking methodologies and ability to use them alongside your team to deliver on projects

-   Strong presentation/facilitation skills and the ability to articulate and present solutions, ideas and recommendations

-   Exceptional communication, organisational and interpersonal skills

-   Ability to work in a fast-paced environment, handling and coordinating multiple pieces of work

-   Ability to work collaboratively as part of an Agile team and participate in Agile ceremonies

-   Ability to support the delivery of all work in the Customer Experience Design team, not just research related components.

-   Ability to have a growth mindset and skill share with others


Location and Contract Term: This role can be based in Sydney (remotely) or Canberra (on site). Contract till April 2022 with 2 x 6 month contract extension options pending budget and delegate approval.

Security Requirements: Applicants must be Australian Citizens to apply for this role.

How to Apply:

Applications close 9 September.

Please upload your resume to apply. Please note you may need to complete selection criteria to complete this application process. We will be in touch with instructions for suitably skilled candidates

Call Kelly 1300 944 936 for any further information

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