IT Systems Analyst

IT Systems Analyst

Job Title: IT Systems Analyst
Contract Type: Contract
Location: Melbourne CBD
Salary: Competitive
Start Date: 2021-09-14
Reference: V-39845
Contact Name: Kelly Shockley
Contact Email:
Job Published: September 15, 2021 11:49

Job Description

The Role:

We are seeking a Systems Analyst to join our IT Project and Engagement Services team. The team comprises approx. 10 members including IT analysts, developers & project managers who work very closely with supporting partners, teams and vendors

Key Duties: 

o Acting as the primary interface between the technical team, the business, and the vendor
o Partnering effectively with other parts of the Department (e.g. Technology, Operations) and external vendors
o Engagement in the whole project lifecycle (inception, design, development, testing, and deployment)
o Verifying that the functional system specifications products are accurate via consultation with the business
o Ensuring appropriate consideration of costs, review processes, and implementing suggestions for cost effective solutions
o Influence timely decision making to ensure Project Manager and Transition Manager are enabled to deliver as effectively as possible
o Delivery of the Configuration Workbooks and Technical or Functional Specification documents
o Systems configuration, support of testing phases, and applying fixes for the issues raised during testing, and post production support
o Assisting in the planning of the requirements workshops and in the preparation of training materials
o Supporting the change management process by proactively identifying and raising risks
o Ensuring compliance with Department policies, processes, and standards in systems design


Skills and Experience Required:

o Experience in a Systems Analyst role providing end-to-end support for system changes and incident management
o Experience in translating end user needs into clear business requirements and workable technology outcomes
o Experience in configuring and maintaining cloud systems
o Experience with Learning Management Systems (Saba preferred); email notification servers; customer service/digital workflow software (e.g. Zendesk; ServiceNow)
o Demonstrate knowledge of end-to-end integrations between cloud and on-premise applications, understanding of API’s and API standards
o Understanding of Agile processes
o Ability to take a strategic and system-wide view and translate this into meaningful delivery plans
o Ability to effectively communicate with stakeholders


Location and Contract Term: This role can be based in Melbourne or Canberra. Contract till June 2022 with 3 x 6 month contract extension options pending budget and delegate approval.


Security Requirements: Applicants must be Australian Citizens to apply for this role. A baseline security clearance or the ability to obtain and maintain is required.


How to Apply:

Applications close 20 September.

Please upload your resume to apply. Please note you may need to complete selection criteria to complete this application process. We will be in touch with instructions for suitably skilled candidates

Call Kelly 1300 944 936 for any further information