Data Transfer and Support Analyst Level 2 (TSPV)

Data Transfer and Support Analyst Level 2 (TSPV)

Job Title: Data Transfer and Support Analyst Level 2 (TSPV)
Contract Type: Contract
Location: Canberra
Salary: Competitive
Start Date: 2021-10-10
Reference: V-40045
Contact Name: Kate Kornsasi
Contact Email:
Job Published: October 11, 2021 12:45

Job Description

The ServiceHub Data Transfer and Support Analyst is required to provide ICT Customer Support and manual data transfers between ICT intelligence systems in support of our Large Federal Government client. The ServiceHub Data Transfer and Support Analyst ICT will attend to service requests and fault reports received from our client’s customers via telephone, email, in-person, or through the service request catalogue.
Regular engagement with client’s customers is required to prioritise and deliver requests, and provide status updates.                                                                                                                                                                                                                                                                                                                                                
Skills and Knowledge:
  1. Demonstrated experience in high-paced Customer Service Delivery and Service Desk Operations with strong customer service focus.
  2. Completed the ITIL Foundation certificate or have a working knowledge of the service management principles and practices.
  3. Demonstrated understanding of the Australian Government ICT systems, services, processes and security and associated policies.
Major Responsibilities:
  1. Undertake data transfer requests and process them within agreed timeframes.
  2. Report any issues identified during the processing of data transfers to the ServiceHub First Level Support Duty Analyst and the customers in a timely and efficient manner.
  3. Manage data transfer records by registering the media in the Records Management System and updating the records when disposing of the media.
  4. Work collaboratively with other ServiceHub analysts to coordinate the transfer of data and ensure the timely completion of requests.
Location and Contract Term: The role is based in Canberra. 12 months from commencement.
SFIA security level required: The Specified Person will be expected to demonstrate attributes of SFIA Level of Responsibility 2.
Security Requirements: Current Top-Secret Positive Vetting (TSPV) security clearance is strongly preferred, however candidates who have held a TSPV in the previous 12-month period (which has since been downgraded) may be considered.
How to Apply:
Please upload your resume to apply. Please note you will need to complete selection criteria to complete this application process. We will be in touch with instructions for suitably skilled candidates.
Applications open until 29 October 2021 or until position is filled.
Call Kate 0480 002 456 for any further information.