Desktop Support Analyst x 2

Desktop Support Analyst x 2

Job Title: Desktop Support Analyst x 2
Contract Type: Contract
Location: Deakin
Salary: Competitive
Start Date: 2021-10-19
Reference: V-40106
Contact Name: Kelly Shockley
Contact Email:
Job Published: October 20, 2021 14:55

Job Description

The Role:

The Department is seeking the services of two Desktop Support Analysts to provide a high level of customer service and support to our users. The Desktop Support Team is the escalation point for the Service Desk and to assist with on-site support for the department

Key Duties: 

The Desktop Support Analysts will specifically undertake the following duties:

• Queue management via the department’s service management tool

• Win 10 System Administration

• Build and preparation of Win 10 and Office 365 devices for deployment

• Face-to-face user support and training

 • Win 10 and Office 365 System Administration

• Knowledge Base Development

• Compiling and troubleshooting issues before progressing to Tier 3 teams, as well as working with the Tier 1 team

• Providing videoconferencing support to departmental staff


Skills and Experience Required:


• Willingness to travel to sites located in various locations in other states as required

• Willingness to work in various locations/sites across Australia

• The ability to communicate with maturity, discretion and influence when dealing with clients and stakeholders

• Demonstrated ability to respond with assistance to general enquires and requests from internal and external stakeholders

• Demonstrated ability to contribute and promote a client focused culture within the team (either through personal behaviour or mentoring junior Desktop staff)


Location and Contract Term: This role can and will be based in;

Australian Capital Territory
New South Wales
Northern Territory
South Australia
Western Australia or

Initially, remote work will not be an option as it is a requirement to be on site in the Canberra office for training. Once fully trained, a remote working arrangement may be considered, but not guaranteed.


Security Requirements: Applicants must be Australian Citizens to apply. A NV1 security clearance is required. 


How to Apply:

Applications close 25 October.

Please upload your resume to apply. Please note you may need to complete selection criteria to complete this application process. We will be in touch with instructions for suitably skilled candidates

Call Kelly 1300 944 936 for any further information