Connecting...

W1siziisimnvbxbpbgvkx3rozw1lx2fzc2v0cy93agl6zg9tl2pwzy9iyw5uzxitzgvmyxvsdc5qcgcixv0

Service Designer

Service Designer

Job Title: Service Designer
Contract Type: Contract
Location: Sydney
Industry:
Salary: Market rate - NSW or ACT - must be a citizen: ability to obtain Baseline
Start Date: 2021-11-11 00:00:00
Reference: V-40287
Contact Name: Maria Fabello
Contact Email: mariaf@whizdom.com.au
Job Published: November 12, 2021 15:34

Job Description

Service Designer 

Application closing date: Friday 19 November 2021 at 1pm
Estimated start date: 15-12-2021
Location of work: NSW or ACT
Length of contract: to 30th June 2022. Potential for 2 x 12-month extensions
Security clearance: Ability to obtain baseline clearance

 

Service Designer to join a multi-disciplinary team to identify how services being developed can better meet the user needs and help government deliver a policy intent.

Given the nature of this transformation, it is important that the Service Designer enables an environment that makes the prescribed services usable, easy and desirable.

A strong focus on researching customer/user behaviour and common responses is critical to creating new processes that aligns user, business and technology needs that will deliver effective digital capability.

 

Key responsibilities:

• Design the end-to-end journey of services across transactions, products, content and business processes.

• Collaborate with user researchers and stakeholders to form the bigger strategic picture.

• Identify and prototype concepts to transform the service based on user needs.

• Work in an agile manner to deliver design and research activities

• Work to the Service Design and Delivery Process and Digital Service Standard

• Develop effective and inclusive user experiences Skills & Experience

• Extensive experience in service design for large scale transformations

• Demonstrable experience in solving complex problems based on evidence, analysis and investigation

• Strong track record working in agile and multi-disciplinary teams

• Human Centred Design approach to service delivery

• The ability to communicate effectively with technical and non-technical audiences

• Influencing and guiding decisions with senior stakeholders

• Excellent knowledge and experience in creating quality visual materials, like journey maps, user scenarios and concepts

• Exceptional ability in prototyping concepts to test hypotheses

• Strong understanding of the social and digital context for transformation

• Collaborative team player

• Excellent communicator in both written and verbal form.

 
Essential criteria:
  1. Extensive experience in service design for large scale transformations including demonstrable experience in strategic thinking
  2. Demonstrable experience in solving complex problems based on evidence, analysis and investigation
  3. Strong track record working in agile and multi-disciplinary teams
  4. Human Centred Design approach to service delivery
Call Maria Luiza on 0480 002 461 for any further information.