Change and Training Manager

Change and Training Manager

Job Title: Change and Training Manager
Contract Type: Contract
Location: Canberra
Salary: Competitive
Start Date: 2021-11-16
Reference: V-40304
Contact Name: Kelly Shockley
Contact Email:
Job Published: November 17, 2021 12:04

Job Description

The Role:

The Change Manager will:

  • Is to work closely with the Project Manager to manage the business and APS change activities to ensure effective delivery of the business and APS capability and enable optimal realisation of desired, measurable benefits.
  • Will apply comprehensive knowledge of principles, practices and theories as they relate to effective project and change management, with particular regard to PRINCE2 and PROSCI methodologies.
  • Will develop Change Management Plans to ensure the best outcomes for the relevant stakeholders; covering holistic approach and using five change management levers to drive successful change i.e. communications plan, sponsor roadmap, coaching plan, training plan and resistance management plan.
  • Will lead, manage and develop the strategy, implementation and evaluation of the project’s benefit management plan and roadmap to ensure that the benefits are agreed with the Benefit Owner, and their realisation is monitored progress against the milestones.
Key Duties: 

As part of this role the successful candidate will be required to deliver the following:

  • Develop and deliver an internal Change Management Plan and associated Communication Plan, Sponsor Roadmap, Coaching Plan, Training Plan and Resistance Management Plan for the project.
  • Work as a member of TSGRS Implementation Team and work collaboratively with IT to execute the agreed plans across all project stakeholders, where the plans will include (but is not limited to):
    • communications for the projects (Portal and CMS)
    • stakeholder management
    • Portal and CMS user engagement and participation
    • implementation of the future system
    • CMS user training including enduring training products for future staff
    • support, and
    • business process improvement.
  • Develop and deliver a change management plan structure and approach (including templates) that will assist stakeholders to subsequently develop their own internal change management plans for the project outputs. This plan will require clear role and responsibilities definition between the stakeholders and the projects.
  • Provide weekly reports to the project manager and Senior Adviser, Implementation Team.
  • Report to and attend project meetings as required including project boards or user advisory groups.
Performance and deliverables will be regularly monitored against agreed activities and milestones


Skills and Experience Required:

  • 5+ years’ experience in organisational change management
  • Demonstrated communications expertise, including ability to develop and deploy strategies and activities to coordinate communications and change activities across diverse stakeholder groups
  • Experience in change management and training planning and delivery 
  • Understanding of APS agencies, including experience working in a multi-jurisdictional environment.
  • Understanding of IT project delivery

Location and Contract Term: This is a Canberra based role. Contract till April 2022 with options to extend till April 2023 pending budget and delegate approval


Security Requirements: Applicants must be Australian Citizens to apply. A baseline security clearance or the ability to obtain and maintain is required.


How to Apply:

Applications close 22 November.

Please upload your resume to apply. Please note you may need to complete selection criteria to complete this application process. We will be in touch with instructions for suitably skilled candidates

Call Kelly 1300 944 936 for any further information