User Researcher

User Researcher

Job Title: User Researcher
Contract Type: Contract
Location: Canberra
Salary: Competitive
Start Date: 2021-12-12
Reference: V-40457
Contact Name: Kelly Shockley
Contact Email:
Job Published: December 13, 2021 10:45

Job Description

The Role:

Then Department seek a User Researcher to design and conduct user research and build insights from target users to understand motivations, pain-points and needs. Further, identifying the most effective research method based on tried and tested methodologies and processes for generative and evaluative research

Key Duties: 

Plans and carries out research activities to help the team build a deep understanding of the people who use the service.

• Works with the Product Manager to design research activities to support upcoming features in the roadmap.

• Grows a qualitative evidence base of contextual user research to guide the team in delivering services which meet user needs.

• Collaborates with other team members to embed the understanding of users into day-to-day activities.

• Conducts research to gather insights for product development

• Work closely with designers and developers to turn the user data into service requirements that feeds into the prototype development  


Skills and Experience Required:

• Strong background working in agile, multi-disciplinary teams in a large scale digital transformation

• Extensive experience using a range of user research methods

• Exceptional ability in designing research activities

• Demonstrable experience and capability working with a diverse range of users

• Evidence based experience of aligning work with organisational / team strategy

• Over-arching knowledge of technologies used to deliver digital services

• Good understanding of the social and digital context for transformation

• A collaborative team player with a solution focus

• Excellent communicator in both verbal and written form

• Relevant tertiary qualifications .


Location and Contract Term: This role can be done in either Canberra, Sydney or Melbourne. 12 month contract with approx start date end of January 2022. Possible 2 x 12 month contract extension options pending budget and delegate approval.


Security Requirements: Applicants must be Australian Citizens to apply for this role. The ability to obtain and maintain a baseline security clearance is required.


How to Apply:

Applications close 4 January.

Please upload your resume to apply. Please note you may need to complete selection criteria to complete this application process. We will be in touch with instructions for suitably skilled candidates

Call Kelly 1300 944 936 for any further information