Disputes Officer

Disputes Officer

Job Title: Disputes Officer
Contract Type: Contract
Location: Sydney
Salary: Market Rate - flexible work arrengements
Start Date: 2021-12-19 00:00:00
Reference: V-40507
Contact Name: Maria Fabello
Contact Email:
Job Published: December 20, 2021 16:06

Job Description

Position Title: Dispute Officer
Start Date: ASAP
End Date: 04/02/2022
Location: Sydney
Hours of Work: 7 hrs per day / 35hrs per week

*Employment in these roles may require COVID Vaccination based on WHS risk assessment outcomes

Your responsibilities will include:
• Reviewing and managing a portfolio of disputes with well-defined pathways using a digital case management system.
• Provide a range of quality support and customer service to ensure dispute resolution applications are actioned accordingly.
• Communicating with injured people, lawyers, insurers, and decision makers about the matters in your portfolio.
• Proactively managing your caseload to ensure cases are kept on track and on time.
• Applying the legislation, rules, and guidelines in all your cases.
• Participating in our program of continuous improvement and learning.

About you:
• A collaborator who thrives in a supportive team environment.
• Experienced in digital case management or customer management systems.
• Passionate about providing first class customer service.
• A background in case management specialising with complaints, disputes or insurance.
• Can think outside the box to solve complex problems.
• Meticulous and process driven.

Call Maria Luiza on 0480 002 461 for any further information.

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