IT Support Officer

IT Support Officer

Job Title: IT Support Officer
Contract Type: Contract
Location: Sydney
Salary: Competitive
Start Date: 2022-01-03
Reference: V-40530
Contact Name: Kym Hinds
Contact Email:
Job Published: January 04, 2022 16:51

Job Description

Our Federal Government client, who provides independent reviews of a wide range of administrative decisions across many Australia Govt and some non-government bodies is seeking an experienced Support Officer - IT. 

The role:

Providing high quality, responsive, courteous and timely 1st and 2nd level IT support to members and staff of the department. This includes:
  • being available to adequately cover Service Desk functions as rostered/required
  • monitoring and managing IT support requests through the Service Desk system, telephone and personal presentation;
  • Ensuring issues are documented correctly and resolved in a timely fashion
Fostering effective and productive working relationships with internal and external stakeholders. This may include:
  • liaising with external service providers in relation to support arrangements, procurement, invoicing and other tasks as required
  • communicating technical information to non-technical members and staff
Test, install and maintain computers, peripherals, videoconferencing, office equipment, software, logs and security systems as required. 

Maintain and monitor backup procedures, communications and security systems.  

Undertake project work as directed.

Experience & Skills:

Experience in support
  • Experience providing 1st level IT support in a Microsoft environment, 2nd level IT support is desirable
  • Understanding of networking
  • Experience installing and trouble-shooting PCs and peripherals
  • Problem solving skills

Customer service
    • Strong customer service focus
    • Conflict resolution skills
    • Understanding of the need to follow up to ensure clients are satisfied and to keep them informed of the progress of any issues logged
Communication and liaison skills
    • Ability to document solutions and communicate solutions to the rest of the Information technology team
    • Ability to develop simple instructions for use by clients
    • Ability to convey technical information to non-technical staff
Flexibility and initiative
    • Ability to contribute to project work as directed
    • Ability to learn new technologies and applications
    • Ability to prioritise work and cope with multiple demands
    • Ability to respond to changing work demands and circumstances
    • Tertiary qualifications in Information Technology are highly desirable
    • Industry related training and qualifications

Location and Contract Term:
The role is based in Sydney with an estimate start of 24 January for 6 months with a 3 x 6-month extension options.

Security Requirements:
Applicants must be Australia Citizens and have the ability to obtain a Baseline Security Clearance.

How to apply:
Please upload your resume to apply. Please note you will be required to complete a selection criterion to complete this application process. We will be in touch with instructions for suitably skilled candidates.

Call Kym 1300 944 936 or email for any further information.

Applications close Friday 14 February 2022.