Senior UC&C Consultant

Senior UC&C Consultant

Job Title: Senior UC&C Consultant
Contract Type: Contract
Location: Pyrmont
Salary: Competitive rate
Start Date: 2022-01-13 00:00:00
Reference: V-40404-1
Contact Name: Maria Fabello
Contact Email:
Job Published: January 14, 2022 09:31

Job Description

Role: Senior Unified Communications and Collaboration (UC&C) Consultant
Location: Sydney Duration: 12 months  
Description: The role requires strong technical and communication skills with significant hands-on design, delivery and transformation experience in: UCC, CC, IPT, VoIP, IM&P, collaboration tools, audio/video/web conferencing, SIP/TDM trunking and Session Border Controller technologies.

Key Responsibilities but not limited to:
• Planning, design, configuration, implementation, operation and optimisation of UCC & CC technologies.
• Creation and development of documentation, including detailed technical documentation and appropriate policies and procedures for assigned projects.
• Assess customer requirements for data and voice technology initiatives and recommend appropriate solutions.
• Assist in the optimisation of technology in telecommunications/UCC/CC environment for the client's IT Services department.
• Providing technical consulting expertise to internal project teams and customers.

● Hands on design and delivery experience with UCC / CC solutions using one or more of the following manufacturer technology sets - Microsoft, Cisco, Oracle, Ribbon, Audiocodes, NiC, Genesys,
● Demonstrable experience in design, implementing, transforming, troubleshooting, testing and supporting UC technologies including: IPT, VoIP, IM and Presence, collaboration tools, audio/video/web conferencing, SBCs, voice gateways and SIP/TDM trunking.
● Skilled in designing, installing, configuring, administering, and troubleshooting advanced SBC solutions (based on Oracle, Audiocodes and Ribbon products) in single and High Availability environments.
● Demonstrable experience in design, implementing, transforming, troubleshooting, testing and supporting CC technologies including: NiceInContact (NiC), Genesys, Cisco (UCCE, UCCX, WxCC) Contact Centre technologies and supporting (ancillary technologies such as contact recording, workforce management (WFM). Quality Management (QM), Managements Information Systems (MIS); Analytics and Reporting
● Manufacturer accreditations are also desirable, in particular:
o Microsoft – MS-700 Certified
o Oracle - Session Border Controller Certified Implementation Specialist
o Ribbon SBC Core Support Professional
o Audiocodes Certified Professional
o Cisco - CCIE, CCNP, CCNA
o NiC, Genesys
● Ability to be proactive when dealing with customer issues, have excellent customer facing and service skills, a flexible attitude and ability to thrive in a dynamic environment, and have strong communication skills especially when communicating with a globally dispersed team.
● Analytical consultative and methodical support skills and the ability to lead users and staff through business requirements and delivering business and technical solutions.
● Ability to express yourself well in writing, as well as demonstrating proficiency in presentations along with good consultative, workshop and facilitation skills. Ability to engage effectively with a wide variety of individuals, both within a project team, and especially with the customer at all levels of seniority

Call Maria Luiza on 0480 002 461 for any further information.