About the team
The team is responsible for the end user desktop environment management. This includes the Standard Operating Environment SOE, Active Directory, Exchange, Microsoft Endpoint Configuration Manager and Application Packaging. The Department has a requirement to uplift, patch and maintain its Microsoft Exchange services. The services of an experienced Exchange SME skilled in this technology is required to deliver against initiatives.
Key duties and responsibilities
The Exchange SME is responsible for managing the Exchange Online environments, which includes configuring and supporting hybrid Exchange setups. This involves ensuring seamless integration between on-premises and cloud-based Exchange services. The SME is also tasked with troubleshooting Exchange issues, identifying root causes, and implementing effective solutions to maintain optimal performance and reliability. In addition to these responsibilities, the Exchange SME uses PowerShell for automation, streamlining repetitive tasks, and enhancing operational efficiency. This includes writing and maintaining scripts to automate administrative tasks, manage user accounts, and generate reports.
The Skills Framework for the Information Age (SFIA) has been used to inform the requirements. In summary, suitable candidate with the following relevant skill sets:
Skills/Levels:
- Delivery and operation / Technology management / Application Support (ASUP) - Level 5
(1) Microsoft Certified: Exchange Online Administrator Associate. / (2). Microsoft Certified: Security, Compliance, and Identity Fundamentals. / (3). Microsoft Certified: Microsoft 365 Certified: Enterprise Administrator Expert.
Essential criteria
1. Supporting, patching and upgrading Exchange servers.
2. Delivering expert support and advice for Exchange Online and hybrid Exchange environments.
3. Automating tasks and streamlining implementations using PowerShell scripting.
4. Collaborating with technical teams to integrate Microsoft 365 with existing infrastructure.
5. Troubleshooting and resolving complex issues to maintain optimal system performance.
6. Minimum active NV2 security clearance.
Desirable criteria
1. 5+ years of experience in a MS Exchange role.
2. Strong understanding of IT service management principles, including incident, problem, change, and request management.
3. Strong understanding of Agile methodologies and project management tools.
Contract: 12 Months Contract with 2 x 12 months extension option
Security Required: NV2 Security Clearance required
Location - Canberra based - Hybrid - the department typically allows a hybrid working arrangement of 3 days in office (Canberra based) + 2 days from home. To be discussed and agreed with the successful candidate at the departments sole and absolute discretion. Remote / interstate based candidates will not be considered.
How to Apply - Please upload your resume to apply. Candidates will need to be willing to undergo pre-employment screening checks which may include, ID and work rights, security clearance verification and any other client requested checks
Closing date: Wednesday 24 September 2025
Call Joanne Finchett on 0480 002454 or email Joanne@whizdom.com.au for any further information
