About the team
The team is responsible for the end user desktop environment management. This includes the Standard Operating Environment SOE, Active Directory, Exchange, Microsoft Endpoint Configuration Manager and Application Packaging.
The successful candidate will be highly experienced and serve as the primary point of contact for the departments Managed ICT services, ensuring the effective and consistent delivery. This role will be the key liaison between providers and internal technical teams, and responsible for managing end-to-end service delivery processes, maintaining strong stakeholder relationships, and ensuring that service performance aligns with contractual obligations and business objectives.
Key duties and responsibilities
- Reviewing and renewing contracts for managed ICT services.
- Identifying the technical risks and prepare the State of Requirements for an Approach to Market for Windows 11 MOE and Applications packaging support.
- Taking on the lead technical role for transition of new services or providers, ensuring service readiness and clear expectations.
- Ensuring services are delivered in line with contractual Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
- Work closely with other teams and external vendors to ensure seamless system functionality, integration, and efficiency.
- Building and maintaining strong customer relationships, ensuring consistent communication and engagement at both operational and executive levels.
- Managing service expectations and facilitating continuous improvement.
- Ensuring accurate and up-to-date service documentation and escalation procedures.
Skills/Levels:
- Delivery and Operation / Technology Management / Technology Service Management (ITMG) - Level 6
(1) Bachelor’s degree in information technology, computer science or related fields. / (2). ITIL Foundation certification.
Essential criteria
1.Excellent verbal and written communication skills, with the ability to convey technical concepts to non-technical audiences.
2.Demonstrated ability to build and maintain strong relationships with customers, internal teams, and stakeholders.
3.Ability to work both independently and collaboratively in a fast-paced environment.
4.Facilitate meetings, taking structured minutes, tracking action items, and following up on outcomes.
5.Proven ability to keep senior stakeholders informed and engaged, manage risks and issues and coordinate releases.
6.Exposure & technical experience with: o Cloud technologies like Entra ID, Intune o Modern Microsoft stack (Microsoft 365, Windows server) o Security (MDM, Sophos, Defender, Tenable) o Active Directory and Microsoft Exchange o PowerShell, MSI/MSIX packaging, and desktop SOE deployment
Desirable criteria
1.5+ years of experience in a technical role.
2.5+ years of experience in delivery management or service delivery.
3.Strong understanding of IT service management principles, including incident, problem, change, and request management.
4.Strong understanding of Agile methodologies and project management tools.
Contract: 12 Months Contract with 2 x 12 months extension option
Security Required: Must have a NV2 security Clearance
Location - Canberra based - Hybrid - required to be in the office a minimum of 4 days a week.
How to Apply - Please upload your resume to apply. Candidates will need to be willing to undergo pre-employment screening checks which may include, ID and work rights, security clearance verification and any other client requested checks
Closing date: Thursday 2 October 2025
Call Joanne Finchett on 0480 002454 or email Joanne@whizdom.com.au for any further information
