The Department has a requirement for a Client Service and Administration Officer to coordinate and support key administration as part of our broader corporate services offering and to undertake a customer facing function in support of the departments mission. Including but not limited to:
- Working in a team to manage email inboxes and respond to email and telephone queries, by providing policy and procedural advice to clients.
- Receiving and checking applications forms and updating relevant internal systems.
- Liaising internally and externally with stakeholders to commence, monitor, progress and finalise administrative processes.
- Managing and supporting processes with external service providers and other government agencies.
- Processing sensitive external checks.
- Preparing written documentation for delegate approval.
- Contributing to maintaining Standard Operating Procedures for the business area.
- Assisting Team Leaders with projects related to policy or operational processes.
- Providing assistance across the section more broadly (as required).
- Other duties as directed by the leadership team.
- Strong organisational and time management skills, with a demonstrated ability to work to tight deadlines and effectively manage competing priorities.
- Sound judgement and effective written and verbal communication skills.
- Ability to take instruction and work effectively both individually and within a team environment.
- Ability to interpret policy in responding to client queries, providing professional and efficient client services
- Ability to take initiative and contribute efficiencies to a team
- Cert III or IV in Government (not essential).
- Knowledge of the Australian Government’s Protective Security Policy Framework.
- Experience in processing applications and related tasks and managing high volumes of enquiries.
Security Required: NV1 Security Clearance required
Location- Canberra Based
How to Apply - Please upload your resume to apply. Candidates will need to be willing to undergo pre-employment screening checks which may include, ID and work rights, security clearance verification and any other client requested checks
Closing date: Tuesday 21 January 2026
Call Joanne Finchett on 0480 002454 or email Joanne@whizdom.com.au for any further information
