Digital Support Officer

Contract Type:

Contract

Location:

Canberra, Australian Capital Territory, Australia

Industry:

Information & Communication Technology (ICT)

Salary:

$80.00 - $120.00 Hourly

Contact Email:

joanne@whizdom.com.au

Date Published:

09-Jan-2026

Digital Support Officer

Seeking a Digital Support Officer with experience with Microsoft 365 / SharePoint Online/Microsoft Power Platform. 

The Department is seeking a digital professional to support business process automation and reporting utilising enterprise tools. The role will work closely with business users to gather requirements and translate them into simple, effective digital solutions.

The work is generally low to medium complexity, focused on configuration, automation, and continuous improvement rather than custom development or system integration.

Key Responsibilities
  • Engage with business users to:
    • Understand current processes and pain points
    • Gather and document functional requirements
    • Recommend practical digital solutions using enterprise tools
  • Design, build, and maintain business automation solutions using tools such as:
    • SharePoint Online
    • Power Automate
    • Power Apps
    • Power BI
  • Manage backlog and implement improvements to existing digital solutions and workflows.
  • Ensure solutions follow organisational standards and are easy for users to adopt.
  • Provide user training, basic user support, documentation, and knowledge transfer.
  • Collaborate with internal IT teams where required.
Required Skills and Experience
Essential:
  • Practical experience with Microsoft 365 / SharePoint Online/Microsoft Power Platform.
  • Understanding of basic data modelling and reporting concepts.
  • Ability to work directly with non-technical users and translate business needs into digital solutions.
  • Strong problem-solving and communication skills.
Desirable:
  • Experience in government environments
  • Experience with information management, and information security
Contract: 12 Month Contract with 1 x 12 months extension  

Security Required: NV1 security Clearance required

Location- Canberra based

How to Apply - Please upload your resume to apply. Candidates will need to be willing to undergo pre-employment screening checks which may include, ID and work rights, security clearance verification and any other client requested checks

Closing date:   Wednesday  14  January 2025

Call Joanne Finchett on 0480 002454 or email Joanne@whizdom.com.au for any further information

 

 

 

 
Apply Now

Share this job

Interested in this job?
Save Job
Create Alert

Similar Jobs

SCHEMA MARKUP ( This text will only show on the editor. )