A national technology program delivering secure, high‑availability ICT services to mission‑critical environments. Teams operate on‑site within structured, compliant frameworks, using modern endpoint, infrastructure and service management practices to keep essential systems running 24/7.
About the role
We’re hiring multiple Helpdesk Engineers across Junior and Mid‑Level capability for a secure environment in Bendigo. You’ll provide hands‑on L1–L3 support, troubleshoot complex incidents, and contribute to systems administration and uplift activities alongside engineering teams. All roles are on‑site. Start date: 30 May.
Open positions (Bendigo):
- Junior Helpdesk Engineer — TSPV: $70,000–$95,000 + super
- Helpdesk Engineer — NV2: $70,000–$85,000 + super
- Mid‑Level Helpdesk Engineer — TSPV: $90,000–$125,000 + super
Role Responsibilities
- Provide on‑site L1/L2 (Junior) and L2/L3 (Mid‑Level) technical support across hardware, software, networks and identity/access platforms; resolve and/or escalate incidents to SLAs.
- Perform system health checks, patching, configuration management, endpoint/server maintenance and monitoring within secure environments.
- Contribute to root‑cause analysis, problem management and continuous improvement; support upgrades, new service deployments and documentation.
- Collaborate with engineering, network, cyber and operations teams to resolve complex issues and uplift service capability.
Qualifications and Experience
- Experience in service desk / operational support with strong troubleshooting across Windows, AD/IAM, networking and enterprise tooling.
- Systems administration fundamentals (endpoint builds, provisioning, patching, monitoring).
- Clear, confident stakeholder communication; ability to work within structured, security‑controlled processes.
- Relevant ICT qualifications and/or equivalent industry experience; certifications valued.
What is on Offer
- Permanent roles in a stable, security‑focused program with opportunities to broaden into infrastructure and engineering streams.
- Competitive salary packages and benefits in line with large national programs; on‑site, mission‑critical environment.
Security Requirements
- Mandatory clearance (role‑dependent): TSPV for Junior & Mid‑Level TSPV roles; NV2 for NV2 Helpdesk role. Must be an Australian Citizen.
How to Apply
Please upload your resume to apply. Please provide a supporting statement highlighting your skills, experience, and capability against the position description to complete this application process. We will be in touch with instructions for suitably skilled candidates.
Why partner with Whizdom? We’re Whizdom. We view you as an extension of our strong, dependable brand and have differentiators which really are different!
The Whizdom way:
- We are Level 3, DISP certified, have signed the Veteran Employment Commitment, and been awarded the highest level of compliance to this important initiative, proactively assisting veterans transitioning from the forces to civilian roles. We’ve won industry awards for process excellence and are ISO 9001 certified. Our commitment to reducing Greenhouse Gas Emissions has been accredited in line with large global organisations.
- We value diversity and welcome applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds, and people living with a disability.
- Our team is passionate about your experience and long‑term career goals — and yes, we even give you a best‑in‑industry merch pack! Even if this role isn’t the exact fit, we’d still love a chat.
