A national program operating secure ICT platforms that enable analysts, operators and technical teams across government missions. Work is hands‑on, on‑site and delivered within rigorous frameworks that prioritise availability, security and service excellence.
About the role
We’re seeking Helpdesk Engineers across multiple levels for an on‑site, classified environment in Canberra. You’ll span incident resolution, systems support and collaboration with engineering teams.
Start dates: ASAP(Mid‑Level), and 30 May(Helpdesk Engineer).
Open positions (Canberra):
- Helpdesk Engineer — TSPV: $75,000–$95,000 + super — Start: 30 May
- Mid‑Level Helpdesk Engineer — TSPV: $90,000–$140,000 + super — Start: ASAP
- Lead or contribute to complex incident resolution across hardware, software, network, identity and secure platform layers.
- Undertake systems administration: provisioning, patching, configuration management, and system health monitoring.
- Administer/support secure or classified environments to approved procedures; produce documentation and support continuous improvement.
- Provide on‑site support (device deployments, workstation builds, cabling, lifecycle tasks) and collaborate with engineering, network, cyber and ops teams.
- Background in ICT support / ops with strength in Windows administration, endpoint/server management, AD/IAM, networking and monitoring.
- Ability to diagnose, troubleshoot and escalate effectively; strong stakeholder communication; mentoring capability at mid‑level.
- Degree or equivalent experience/certifications; experience in secure environments highly regarded.
- Permanent roles supporting critical national operations with exposure to advanced technologies and uplift initiatives.
- Competitive packages and benefits aligned to large, complex programs; on‑site collaboration with high‑performing engineering teams.
- Mandatory clearance: TSPV(active). Australian citizenship required.
Why partner with Whizdom? We’re Whizdom. We view you as an extension of our strong, dependable brand and have differentiators which really are different!
The Whizdom way:
- We pay our contractors same day you submit your timesheet!
- We are Level 3, DISP certified, have signed the Veteran Employment Commitment, and been awarded the highest level of compliance to this important initiative, proactively assisting veterans transitioning from the forces to civilian roles. We’ve won industry awards for process excellence and are ISO 9001 certified. Our commitment to reducing Greenhouse Gas Emissions has been accredited in line with large global organisations.
- We value diversity and welcome applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds, and people living with a disability.
- Our team is passionate about your experience and long‑term career goals — and yes, we even give you a best‑in‑industry merch pack! Even if this role isn’t the exact fit, we’d still love a chat.
