An industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations.
About the role
This role is critical in ensuring system stability, minimising service disruptions, and driving continuous improvement across the IT environment. You will collaborate closely with technical teams and business stakeholders to restore services quickly and prevent future issues.
Role Responsibilities
- Lead and coordinate the response to major incidents, ensuring timely communication and resolution.
- Facilitate root cause analysis for recurring issues and drive the creation of corrective and preventative actions.
- Maintain and improve incident and problem management processes in line with best‑practice frameworks.
- Proven experience in incident management, problem management, or similar IT service management roles.
- Strong understanding of ITIL practices and service management frameworks.
- Excellent analytical and root cause analysis skills.
What is on offer
- Permanent, full-time opportunity with long-term career development.
- Supportive and collaborative team environment.
- Opportunity to shape and mature incident and problem management processes.
Canberra, or Melbourne
Security Requirements:
Due to the nature of the work environment, our client requires candidates to hold an active TSPV Security Clearance, however candidates who have held a TSPV in the previous 12-month period (which has since been downgraded) may be considered. The successful candidate will need to undergo an additional security assessment before commencing in the role.
How to Apply
Please upload your resume to apply. Please provide a supporting statement highlighting your skills, experience, and capability against the position description to complete this application process. We will be in touch with instructions for suitably skilled candidates. Submission closes by COB, Monday 23rd February 2026.
Please call Kandice Halls on 0480 002 461 for any further information . Candidates will need to be willing to undergo pre-employment screening checks which may include, ID and work rights, security clearance verification, and any other client-requested checks
Why partner with Whizdom?
We’re Whizdom. We view you as an extension of our strong, dependable brand and have differentiators which really are different! The Whizdom way:
- We pay our contractors same day you submit your timesheet!
- We are Level 3, DISP certified and have signed the Veteran Employment Commitment and been awarded the highest level of compliance to this important initiative, proactively assisting veterans transitioning from the forces to civilian roles. We’ve been lucky enough to win industry awards for our high level of process compliance and are ISO 9001 certified. Our commitment to reducing Greenhouse Gas Emissions has been accredited in line with large global organisations.
- We value diversity and welcome applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people living with a disability.
