An industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations.
About the role
You will be responsible for governing, maturing, and enabling high‑quality knowledge management across all ICT operational domains. This role ensures that critical intelligence support environments benefit from accurate, current, and accessible knowledge assets that uplift service quality, reduce incident recurrence, accelerate resolution, and improve decision‑making across the program.
Role Responsibilities
- You will lead the development, maintenance, and continual improvement of knowledge processes, collaborating closely with Incident, Problem, Change, Engineering, and Operational teams to ensure a robust, ITIL‑aligned knowledge ecosystem.
- The Knowledge Lead is critical in ensuring a resilient and optimised support ecosystem. By enabling technicians, analysts, and operations teams with the best possible information at their fingertips, this role directly improves service quality, reduces interruptions to mission capability, and strengthens the overall reliability of Australia's national geospatial intelligence systems.
- Demonstrated experience in Knowledge Management, Service Management or a related ICT operational discipline, with strong understanding of ITIL processes (Incident, Problem, Knowledge and Change)
- Proven ability to produce clear, accurate and high-quality technical and operational documentation
What is on offer
- Permanent Opportunity
- Work with world leading technology business at the forefront of innovation.
To be eligible for this role, you must be an Australian Citizen. Due to the work environment, our client has requested that all candidates are required to hold a current TSPV Security Clearance. The successful candidate will need to undergo an additional security assessment before commencing in the role.
How to Apply
Please upload your resume to apply. Please provide a supporting statement highlighting your skills, experience, and capability against the position description to complete this application process. We will be in touch with instructions for suitably skilled candidates. Submission closes by 9am, Monday 20th April 2026.
Please call Kandice Halls on 0480 002 461 for any further information . Candidates will need to be willing to undergo pre-employment screening checks which may include, ID and work rights, security clearance verification, and any other client-requested checks.
Why partner with Whizdom?
We’re Whizdom. We view you as an extension of our strong, dependable brand and have differentiators which really are different! The Whizdom way:
- We pay our contractors same day you submit your timesheet!
- We are Level 3, DISP certified and have signed the Veteran Employment Commitment and been awarded the highest level of compliance to this important initiative, proactively assisting veterans transitioning from the forces to civilian roles. We’ve been lucky enough to win industry awards for our high level of process compliance and are ISO 9001 certified. Our commitment to reducing Greenhouse Gas Emissions has been accredited in line with large global organisations.
- We value diversity and welcome applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people living with a disability.
