About the Consultancy
Join a leading international consultancy delivering managed services, end‑user computing, and infrastructure support across enterprise and regulated environments globally. Our teams provide hands‑on, high‑quality IT support to critical business operations, combining strong technical capability with excellent customer service.
About the End Client
The end client is a large enterprise organisation requiring reliable onsite desktop and infrastructure support across key operational locations. This role supports end users directly, ensuring hardware, applications, and workplace technologies remain secure, available, and fit for purpose.
About the Role
An exciting opportunity exists for an experienced IT Onsite Support Engineer (Level 2/3) to provide hands‑on desktop and infrastructure support within a customer‑facing environment.
You will act as a key escalation point for the onsite support team, resolving complex hardware and application issues while delivering a professional, approachable support experience to end users.
This is a fully onsite role, requiring regular attendance at Perth CBD and Jandakot customer locations.
Key Responsibilities
- Provide Level 2/3 onsite desktop support for hardware, software, and application issues.
- Act as an escalation point for the onsite support team, handling more complex incidents.
- Deliver clear, friendly, and professional communication across phone, email, and face‑to‑face interactions.
- Support and troubleshoot Windows desktop and server environments.
- Administer and support Microsoft 365
services including:
- Office 365
- Exchange Online
- SharePoint
- Intune
- Defender
- MFA (Okta)
- Manage Active Directory user accounts, groups, and GPOs.
- Support Windows desktops in AD and Azure environments.
- Perform batch and PowerShell scripting for task automation.
- Use service management tools such as ServiceNow to manage incidents and requests.
- Administer and manage Microsoft Configuration Manager (SCCM / MEMCM).
- Perform OS and application patching using SCCM, WSUS, and RMM tools.
- Support security vulnerability remediation, working closely with security teams.
- Support Windows Server, Remote Desktop Services, and Azure Virtual Desktop (AVD) environments.
- Proven experience providing Level 2 or Level 3 desktop support in an enterprise environment.
- Strong working knowledge of:
- Windows 11
- Windows Server operating systems
- Microsoft 365 ecosystem
- Experience with Active Directory and endpoint management tools.
- Strong troubleshooting and problem‑solving skills.
- Excellent communication skills with a strong customer‑service mindset.
- Ability to work independently in an onsite support role.
- Current Microsoft certifications(viewed favourably but not mandatory).
- Experience in managed services or customer‑facing enterprise support environments.
- Hands‑on, customer‑facing role in a stable onsite environment.
- 6-month initial contract with likely extensions
- Opportunity to work across modern Microsoft workplace and infrastructure technologies.
- International consultancy environment with structured support processes.
- Role offering strong exposure to security, endpoint management, and enterprise tooling.
Please upload your CV to apply. Suitable candidates will be contacted with next steps and may be required to complete additional selection criteria.
For further information, contact:
📞 Farbar Siddiq – 0489 922 211
📧 farbars@whizdom.com.au
Candidates must be willing to work onsite and complete standard pre‑employment screening.
