About the Company
Our client is a leading organisation supporting critical ICT capabilities within a secure and highly collaborative environment. They deliver essential technology services that enable operational outcomes across a complex enterprise landscape. The team values innovation, continuous improvement, and professional development, providing opportunities to work with modern technologies while supporting mission-critical systems.
About the Role
We are seeking an Operations Support Officer to join a high-performing ICT team in Canberra. This is a hands-on role focused on the day-to-day operation, maintenance, and support of a production environment.
You will work across a diverse technology stack, supporting users, monitoring systems, assisting with deployments and upgrades, managing incidents and changes, and contributing to the ongoing improvement of operational processes and documentation. This role would suit a systems administrator or ICT support professional who enjoys troubleshooting, working closely with stakeholders, and keeping critical systems running smoothly.
Role Responsibilities
- Monitor system and service performance to ensure operational health and availability.
- Provide technical support and troubleshooting across the production environment.
- Assist with system builds, deployments, upgrades, and configuration activities.
- Manage user accounts and access administration activities.
- Support incident, problem, request and change management processes.
- Conduct regular system health checks and operational maintenance activities.
- Assist with the management of production applications and supporting infrastructure.
- Contribute to asset management and lifecycle activities for hardware and software.
- Develop and maintain technical documentation, procedures, and standard operating procedures (SOPs).
- Deliver user guidance, onboarding support, and training where required.
- Work collaboratively with technical teams to transition new capabilities into production environments.
To be successful in this role, you will ideally have experience in:
- Systems Administration or Infrastructure Support roles.
- PowerShell or similar scripting and automation technologies.
- Active Directory, DNS, DHCP, Group Policy, LDAP, and identity services.
- Microsoft Exchange or similar enterprise messaging platforms.
- Endpoint management platforms such as SCCM, MECM, Tanium, or similar tools.
- Cisco networking and general infrastructure support.
- Cisco Unified Communications Manager (CUCM) administration or exposure.
- IT Service Management (ITSM) processes, including Incident, Problem, and Change Management.
- Windows Server administration and enterprise environments.
- Technical documentation and diagramming tools such as Microsoft Visio.
- Supporting secure or highly regulated ICT environments.
What is on Offer
- Long-term contract opportunity in Canberra.
- Opportunity to support critical ICT capabilities.
- Collaborative and supportive technical team.
- Exposure to a broad range of infrastructure and operational technologies.
- Opportunities for professional development and technical growth.
- Work within a secure and mission-focused environment.
Applicants must hold an existing NV2 security clearance.
How to Apply
Please upload your resume to apply.
Please provide a supporting statement highlighting your skills, experience, and capability against the position description to complete this application process. We will be in touch with instructions for suitably skilled candidates.
Why Partner with Whizdom?
We’re Whizdom. We view you as an extension of our strong, dependable brand and have differentiators which really are different!
The Whizdom way:
- We pay our contractors same day you submit your timesheet!
- We are Level 3, DISP certified and have signed the Veteran Employment Commitment and been awarded the highest level of compliance to this important initiative, proactively assisting veterans transitioning from the forces to civilian roles.
- We’ve been lucky enough to win industry awards for our high level of process compliance and are ISO 9001 certified.
- Our commitment to reducing Greenhouse Gas Emissions has been accredited in line with large global organisations.
- We value diversity and welcome applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people living with a disability.
- Our team of talented people are passionate about your experience, doing the right thing always, with a focus on your long-term career goals.
- We even give you a best in industry merch pack!
