Senior SAP Service Cloud V2 / ESM Consultant
- Sydney or Melbourne
- Contract through April 2027
- Enterprise Transformation Program
About the Role
You'll work closely with business and technical stakeholders to gather requirements, design solutions, configure SAP Service Cloud V2, and support testing, deployment and go-live activities.
Key Responsibilities
- Lead discovery workshops and requirements gathering sessions.
- Design end-to-end SAP Service Cloud V2 and ESM solutions.
- Configure workflows, business rules, case management and service processes.
- Produce functional specifications and solution documentation.
- Support testing, deployment and solution adoption.
- Provide guidance to stakeholders and project teams.
- 7+ years SAP consulting experience.
- 3+ years implementing SAP Service Cloud V2 and/or SAP ESM solutions.
- Strong SAP Service Cloud V2 configuration experience.
- Proven solution design and workshop facilitation skills.
- Experience with case management, service request management and workflow automation.
- SAP S/4HANA integration experience highly regarded.
- Excellent stakeholder engagement and communication skills.
- SAP Service Cloud V2 certification.
- SAP CX or SAP ESM implementation experience.
- Utilities, field service or asset-intensive industry experience.
- Agile delivery experience.
- Contract through April 2027.
- Sydney or Melbourne location.
- High-profile enterprise transformation program.
- Collaborative consulting environment.
- Significant SAP Service Cloud V2 and ESM project exposure.
Apply today or reach out for a confidential discussion:
Katrina Gabriel | 0489 923 756 | katrinag@whizdom.com.au
Candidates will need to be willing to undergo pre-employment screening checks, which may include identity and work rights verification, security clearance verification and any other client-requested checks
