The Specified Personnel will be responsible for providing the following deliverables including but not limited to:
- Administering and supporting the Department’s Exchange on premise and Online messaging environment;
- Investigating and resolving technical issues and providing solution options to stakeholders and project teams;
- Supporting the configuration, maintenance and enhancement of Exchange on premise and Online services and associated messaging systems;
- Monitoring service performance, availability and mail flow and addressing identified issues;
- Implementing and maintaining email security, compliance and governance controls;
- Managing mailboxes, distribution groups, address lists and other messaging service components;
- Supporting email migration, platform modernisation and service enhancement activities;
- Developing and maintaining technical documentation, operational procedures and knowledge articles, and ensuring they are stored in the Department’s recordkeeping repository;
- Providing technical advice and guidance to project teams, business stakeholders and support staff;
- Supporting incident, problem and change management activities to maintain reliable messaging services;
- Contributing to service improvements that enhance the security, reliability and performance of messaging services;
- Liaising with project teams, business stakeholders, service providers and other ICT teams to support operational and project outcomes.
The Specified Personnel will also be responsible for producing the following deliverables, including but not limited to:
- Solution designs and implementation plan for Exchange Messaging services
- Configuration, testing and validation documentation
- Operational procedures and support guides for Exchange Messaging services
- Technical training and knowledge transfer materials
- Exchange Messaging knowledge base content, including:
- Standard operating procedures;
- Support and troubleshooting guides
- Configuration and administration documentation;
- Messaging service support and maintenance articles.
- Implementation, migration and transition plans where required
- Status reports, risk assessments and technical recommendations
- Handover documentation to support ongoing operations and service continuity.
- Exchange 2019/SE and M365 infrastructure
- Microsoft hybrid messaging environment.
- PowerShell and scripting techniques.
Essential criteria
- Capacity management level 4 - Monitors service component capacity and initiates actions to resolve any shortfalls according to agreed procedures. Applies techniques to control the demand upon a particular resource or service. Contributes to capacity modelling and planning. Supports the design of service component capacity.
- IT Infrastructure level 4 - Provides technical expertise to enable the correct application of operational procedures. Contributes to the planning and implementation of infrastructure maintenance and updates. Implements agreed infrastructure changes and maintenance routines. Uses infrastructure management tools to determine load and performance statistics. Configures tools and/or creates scripts to automate the provisioning, testing and deployment of new and changed infrastructure. Maintains operational procedures and checks that they are executed following agreed standards. Investigates and enables the resolution of operational issues. Provides reports and proposals for improvement, to specialists, users and managers.
- Problem management level 4 - Initiates and monitors actions to investigate and resolve problems in systems, processes and services. Determines problem fixes and remedies. Collaborates with others to implemented agreed remedies and preventative measures. Supports analysis of patterns and trends to improve problem management processes.
- Programming/software development level 3 - Designs, codes, verifies, tests, documents, amends and refactors moderately complex programs/scripts. Applies agreed standards and tools to achieve a well-engineered result. Monitors and reports on progress. Identifies issues related to software development activities. Proposes practical solutions to resolve issues. Collaborates in reviews of work with others as appropriate.
- Systems design level 5 - Designs large or complex systems and undertakes impact analysis on major design options and trade-offs. Ensures that the system design balances functional and non-functional requirements. Reviews systems designs and ensures that appropriate methods, tools and techniques are applied effectively. Makes recommendations and assesses and manages associated risks. Adopts and adapts system design methods, tools and techniques. Contributes to development of system design policies, standards and selection of architecture components.
- Systems installation and removal level 5 - Takes responsibility for installation and/or decommissioning projects. Provides effective team leadership, including information flow to and from the customer during project work. Develops and implements quality plans and method statements. Monitors the effectiveness of installations and ensures that appropriate recommendations for change are made.
- Proven knowledge in Exchange 2019/SE and M365 infrastructure.
- Experience working in a Microsoft hybrid messaging environment.
- Understanding of PowerShell and automated scripting.
- Familiarity with Arctera (Veritas) Enterprise Vault or similar on-premises arching solutions.
Contract: Until 30 June 2027 with 2 x 12 months extension option
Security Required: NV2 Security Clearance required
Location - QLD, ACT, VIC, NSW, SA and Hybrid
How to Apply - Please upload your resume to apply. Candidates will need to be willing to undergo pre-employment screening checks which may include, ID and work rights, security clearance verification and any other client requested checks
Closing date: Tuesday 20 October 2026
Call Joanne Finchett on 0480 002454 or email Joanne@whizdom.com.au for any further information
