Our client is a large Queensland organisation seeking a motivated Service Desk Officer to join their ICT support team. This is an excellent opportunity for a customer-focused IT professional to work in a collaborative environment supporting a diverse user base and a broad range of technologies.
About the Role
As a Service Desk Officer, you will provide first point of contact ICT support, responding to incidents and service requests while delivering exceptional customer service. You will work as part of a high-performing Service Desk team, troubleshooting technical issues, escalating where required, and contributing to continuous service improvement.
Key Responsibilities
- Provide quality first-level support for ICT incidents and service requests.
- Respond to and resolve requests using established support processes and escalation procedures.
- Assist users with Microsoft 365 technologies and desktop support issues.
- Support mobility solutions and endpoint management technologies.
- Contribute feedback to improve Service Desk processes, procedures and documentation.
- Deliver a high standard of customer service in a fast-paced support environment.
Skills & Experience
To be successful in this role, you will have experience supporting some or all of the following technologies:
- Microsoft Exchange
- Active Directory
- Microsoft Windows desktop and tablet operating systems
- Microsoft 365 suite
- Citrix environments
- Data networking and communications
- Service Desk platforms such as Ivanti or similar
- Call centre technologies such as Amazon Connect or similar
Highly Regarded
- Experience with Microsoft Intune Company Portal.
- Experience supporting RSA SecurID tokens.
- Experience supporting iPhone and iPad devices.
You will be:
- Customer-focused and committed to service excellence.
- A quick learner who adapts easily to new technologies and processes.
- Proactive, self-motivated and dependable.
- Analytical and methodical in your approach to problem solving.
- Comfortable working within a collaborative team environment.
- Detail-oriented with strong organisational skills.
What's on Offer?
- Long-term contract opportunity through to April 2027.
- Potential 12-month extension.
- Brisbane CBD location.
- Hybrid working arrangements following induction and onboarding.
- Opportunity to work with modern enterprise technologies in a supportive ICT team.
Apply Now
If you're an experienced Service Desk professional looking for your next contract opportunity, we'd love to hear from you.
Apply now or contact Craig Favilla for a confidential discussion.
📧 craigf@whizdom.com.au
