Permanent Opportunity | Initial Contract Engagement Considered
Australia Wide | Preferred Locations: Sydney, Melbourne, Canberra
About the Company
Join a leading Australian technology and digital transformation consultancy delivering complex enterprise solutions across government and commercial sectors. The organisation is recognised for its expertise in cloud, enterprise service management, IT operations, and digital transformation programs.
About the End Client
Our end client is a large enterprise undertaking strategic ServiceNow transformation initiatives designed to modernise IT service management, technology asset governance, and operational visibility across complex environments. The program offers a highly collaborative and innovative environment with significant executive sponsorship and long-term investment.
About the Role
We are seeking an experienced ServiceNow Solutions Architect to lead the design, architecture, and delivery of enterprise-scale ServiceNow solutions, with a strong focus on:
- IT Asset Management (ITAM)
- Software Asset Management Professional (SAM Pro)
- Configuration Management Database (CMDB)
- Discovery and Service Mapping
- Platform Integration and Governance
Key Responsibilities
Solution Architecture & Design
- Lead end-to-end architecture and solution design across the ServiceNow platform.
- Develop scalable, secure, and sustainable ServiceNow solution architectures aligned with enterprise standards.
- Provide technical leadership and guidance to development, implementation, and support teams.
- Define platform roadmaps and best-practice design patterns.
- Design and implement ServiceNow ITAM and SAM Pro capabilities.
- Develop software licence compliance, optimisation, and governance frameworks.
- Architect processes to improve software consumption visibility and reduce licensing risk.
- Support vendor audits and software asset lifecycle management initiatives.
- Design and govern enterprise CMDB strategy and data models.
- Establish CMDB health, governance, and continuous improvement frameworks.
- Lead Discovery and Service Mapping implementations.
- Ensure configuration data integrity across multiple technology domains.
- Collaborate with executive stakeholders, business leaders, and technical teams.
- Conduct architecture workshops and provide strategic recommendations.
- Translate complex business requirements into practical ServiceNow solutions.
- Support business case development and platform investment decisions.
- Architect integrations between ServiceNow and enterprise systems.
- Establish governance, security, and platform standards.
- Support platform scalability, performance optimisation, and operational excellence.
- Contribute to enterprise architecture and transformation initiatives.
Technical Expertise
- Extensive ServiceNow platform architecture experience.
- Deep expertise in:
- ServiceNow ITAM
- ServiceNow SAM Pro
- ServiceNow CMDB
- Discovery
- Service Mapping
- ITSM
- ServiceNow Integrations
- Strong understanding of software licensing, compliance, and asset management practices.
- Experience designing large-scale enterprise CMDB environments.
- Knowledge of cloud, infrastructure, and hybrid technology environments.
- Proven experience delivering complex ServiceNow transformation programs.
- Strong stakeholder management and consulting capability.
- Experience working with enterprise or government environments.
- Demonstrated ability to lead architecture governance and technical decision-making.
- Experience overseeing implementation partners and technical teams.
- ServiceNow Certified Technical Architect (CTA)
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Implementation Specialist (CIS)
- ServiceNow ITAM or SAM Professional Certifications
- TOGAF or equivalent Architecture Certification
- Strong strategic and solution-oriented mindset.
- Excellent communication and presentation skills.
- Ability to influence senior stakeholders and executives.
- Strong leadership, mentoring, and consulting skills.
- Passion for innovation and continuous improvement.
- Permanent leadership opportunity with flexibility around an initial contract arrangement.
- Work on enterprise-scale ServiceNow transformation programs.
- Exposure to strategic architecture and digital transformation initiatives.
- Collaborative and high-performing technology environment.
- Australia-wide location flexibility with preference for Sydney, Melbourne, and Canberra.
- Competitive remuneration package and career growth opportunities.
Please submit your updated CV for immediate consideration.
For a confidential discussion, contact:
Farbar Siddiq
📧 farbars@whizdom.com.au
📞 0489 922 211
Applicants must have full Australian working rights. Government security clearance eligibility will be highly regarded.
